Open To Work
Lynnsey Arruda
New Bedford
Summary
I appreciate the time you have taken to review my cover letter and resume. I am interested in getting to sit down to talk further and answer any questions you may have.
I have enclosed my resume which shows the skills and accomplishments that I believe will make me an asset to your department. I believe that I would be the right person for the job. I am very good at multi-tasking, entering data into the computer, and answering phones. I have dealt with interacting with people, both in person and over the phone, and believe I have very good people skills. I enjoy learning new things, as well as any challenge that is brought my way, and I enjoy putting any experience and education that I have towards my work.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Administrative MIH Coordinator
City of Fall River Emergency Medical Services
New Bedford
10.2023 - Current
- Processing customer and insurance payments to maintain accurate financial records
- Perform administrative duties such as filing paperwork, record keeping, scanning and emailing
- Inputting information into patient accounts and submitting to insurance for payment
- Reconcile payments on a biweekly and monthly basis
- Send out invoices
- Schedule appointments
- Managed multiple telephone lines efficiently
- Collaborated with other departments to streamline operational workflows
- Dispatching proper resources
Dispatcher
Southcast EMS
North Dartmouth
11.2019 - 10.2023
- Monitored and dispatched units using advanced communication technology and software systems
- Coordinated emergency response efforts for medical services
- Handled a multi-line phone system which consisted of emergent and non-emergent calls and directed calls to the proper departments
- Process paperwork required for non-emergent transports
Dispatcher
Stat New England
New Bedford
06.2018 - 11.2019
- Coordinated emergency response efforts for medical services across multiple jurisdictions
- Managed high call volume, ensuring accurate data entry for effective dispatch operations
- Monitored vehicle locations using GPS technology and delivered real-time status updates.
- Updated driver location records, noting delays and cancellations to maintain accurate operational flow
- Updated records of driver locations, delays, and cancellations
- Scheduled and confirmed appointments for next day
Dispatcher
Eascare Ambulance
North Dartmouth
05.2012 - 06.2018
- Coordinated emergency response efforts for medical services across multiple jurisdictions
- Managed high call volume, ensuring accurate data entry for efficient emergency response
- Tracked vehicles with GPS technology, delivering timely status updates to enhance coordination
- Managed a large volume of phone calls while ensuring accuracy in data entry
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Monitored dispatch board, adjusting call priorities to effectively address urgent caller needs
- Handled incoming and outgoing emergency service calls
Police Dispatcher
City of New Bedford Police Department
New Bedford
10.2005 - 05.2012
- Coordinated emergency response communications between dispatch and officers on duty
- Monitored radio traffic for urgent calls and dispatched appropriate units promptly
- Assisted callers in distress by efficiently gathering essential information to facilitate prompt response
- Maintained accurate incident records and public interactions to ensure reliable documentation for follow-up actions
- Documented all communications received via phone or radio transmissions accurately
- Maintained accurate records of incidents and interactions with the public
- Tracked call logs and shift data for accurate entry into computer system to support operational transparency
Education
Associate of Science - Liberal Arts
Bristol Community College
Fall River, MA 09.2016 - 05.2018
Associate of Science - General Health Science
Bristol Community College
Fall River, MA 09.2014 - 05.2016
Associate of Science - Accounting
Everest University
Tampa, FL 09.2009 - 05.2011
Emergency Medical Technician - Emergency Medicine
Bristol Community College
Fall River, MA 09.2003 - 05.2004
Associate of Science - Criminal Justice
Bristol Community College
Fall River, MA 09.2001 - 05.2003
New Bedford Vocational Technical High School
New Bedford, MASkills
- Record management
- Scheduling appointments
- Insurance processing
- Client relations
- Multitasking and organization
- Willingness to learn
- Insurance verification
- Data entry
- People skills
- Experience with Microsoft Word and Excel
- Fluent in speaking Portuguese
- Payment processing
- Attention to detail
- Time management
- Medical billing
- Schedule management
- Accounts reconciliation
- Medical terminology
- Scheduling and calendar management
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteHybridSalary Range
$50000/yr - $200000/yrTimeline
Administrative MIH Coordinator
City of Fall River Emergency Medical Services
10.2023 - Current
Dispatcher
Southcast EMS
11.2019 - 10.2023
Dispatcher
Stat New England
06.2018 - 11.2019
Associate of Science - Liberal Arts
Bristol Community College
09.2016 - 05.2018
Associate of Science - General Health Science
Bristol Community College
09.2014 - 05.2016
Dispatcher
Eascare Ambulance
05.2012 - 06.2018
Associate of Science - Accounting
Everest University
09.2009 - 05.2011
Police Dispatcher
City of New Bedford Police Department
10.2005 - 05.2012
Emergency Medical Technician - Emergency Medicine
Bristol Community College
09.2003 - 05.2004
Associate of Science - Criminal Justice
Bristol Community College
09.2001 - 05.2003
New Bedford Vocational Technical High School