MUHANNAD KURDI

• Managed end-to-end supply chain for firewood procurement, achieving timely and cost-effective operations.
• Optimized transportation logistics, reducing delivery times and costs by 80%.
• Oversaw resource allocation, maximizing output through efficient use of labor and equipment.
• Developed resource management plans to ensure optimal utilization and minimize waste.
• Led team training initiatives, enhancing safety awareness and productivity in operations.
• Executed comprehensive project plans, addressing timelines, budgets, and quality control measures.
• Monitored project progress, proactively identifying and resolving potential delays.
• Implemented safety protocols, ensuring a secure working environment for all personnel.

• Drove all business areas while leading teams to achieve measurable results.
• Monitored and enhanced KPI within a fast-paced, high-volume retail setting.
• Created a welcoming environment, fostering a pleasant atmosphere for customers and team members.
• Handled customer inquiries, assisted with site inspections, and resolved complaints efficiently.
• Managed daily operations of the cinema to ensure smooth functioning.
• Executed marketing strategies to promote business within local community and beyond.
• Informed team members of upcoming events, ensuring preparedness and alignment.
• Ensured adherence to cash handling procedures, including night banking and reconciliation.

• Supported Store Manager in exceeding store targets through strategic initiatives.
• Led floor team to maintain efficient, safe operations and deliver exceptional customer service.
• Organized weekly staff ROTA to optimize workforce management.
• Monitored shop floor activities to ensure team performance and compliance with standards.
• Liaised with customers to address concerns and enhance satisfaction.
• Managed stock levels by placing timely orders with Head Office.
• Utilized reporting tools to inform commercial decisions that benefit customers and store.
• Participated in hiring and training processes for new staff members.

• Organized events, resources, and personnel to enhance operational efficiency.
• Maintained accurate customer database for improved service delivery.
• Coordinated vehicle dispatch with sales, service, and stockyard teams.
• Addressed customer complaints and inquiries through effective follow-up.
• Liaised with third-party service providers to ensure timely delivery of solutions.
• Analyzed sales data to identify trends and inform strategic decisions.
• Promoted company products to increase market presence.

Managed customer service inquiries and complaints to enhance resolution efficiency.

• Collaborated with senior staff to identify improvement opportunities in customer service processes.
• Delivered superior customer service consistently across all interactions.
• Provided guidance on complex customer service issues to streamline solutions.
• Assisted internal departments by delivering exceptional customer service support.
• Addressed customer service needs promptly and effectively as required.