Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Macayla MacDougall

Quincy

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating needs of others to facilitate enjoyable experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Behavior Technician

Abilities
09.2023 - Current
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.

Paraeducator, Special Education

Braintree Public Schools
09.2022 - Current
  • Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
  • Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Maintained accurate records of student performance, attendance, and progress towards IEP goals.

Restaurant Waitress

Ravello's LLC
07.2021 - 05.2023
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Operated POS systems to cash out customer checks and complete order transactions.
  • Sustained calm and congenial manners during communications with angry clients, directing disgruntled clients to appropriate managers.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.

Basketball Coach

MT ELITE DUCKS
12.2018 - 06.2021
  • Acted as positive role model for team participants and in community.
  • Promoted good sportsmanship with competing teams on- and off-court.
  • Monitored athletes during events and practice to quickly identify injuries.
  • Directed ambitious practice sessions to boost athletic abilities and teamwork.
  • Prepared athletes for special competitions and tournaments.
  • Developed off-season training programs such as week-long camps to maintain player proficiency and introduce new teammates.
  • Cultivated community and media relations through social media and other communication channels to support program.

Member Service Representative

Quincy Credit Union
10.2019 - 05.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.

Senior Waitress

ARAL
06.2015 - 12.2020
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.

Teller

Quincy Credit Union
10.2017 - 10.2019
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.

Restaurant Manager

ARAL
06.2017 - 04.2018
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Education

High School Diploma -

Braintree High School
Braintree, MA
06.2016

Skills

  • Age Verification
  • Food and Beverage Service
  • Order Accuracy and Delivery
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • USA Patriot Act
  • Mobile Banking
  • Data Entry and Maintenance
  • Excellent Attention to Detail
  • Creativity and Flexibility
  • Problem Anticipation and Resolution
  • Parent Relations
  • Positive Interactions

Accomplishments

  • Achieved Science Academic Award through effectively helping with classmates and other students understanding material.
  • Achieved English Academic Award by completing work courses with accuracy and efficiency.

Certification

  • Certified TIPS Server, May 2022

Timeline

Behavior Technician

Abilities
09.2023 - Current

Paraeducator, Special Education

Braintree Public Schools
09.2022 - Current

Restaurant Waitress

Ravello's LLC
07.2021 - 05.2023

Member Service Representative

Quincy Credit Union
10.2019 - 05.2021

Basketball Coach

MT ELITE DUCKS
12.2018 - 06.2021

Teller

Quincy Credit Union
10.2017 - 10.2019

Restaurant Manager

ARAL
06.2017 - 04.2018

Senior Waitress

ARAL
06.2015 - 12.2020

High School Diploma -

Braintree High School

Similar Profiles

CREATE PROFILE
Macayla MacDougall