Mackenzie Adamo
Medway
Summary
Versatile and dynamic, I leveraged my analytical thinking and relationship-building skills at The Walt Disney Company to enhance guest satisfaction and team efficiency. With expertise in early childhood education and CPR training, I've significantly contributed to nurturing environments, achieving a notable improvement in child and guest engagement.
Overview
8
8
years of professional experience
Work History
Private Nanny
Private Care
08.2023 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Attractions Cast Member
The Walt Disney Company
11.2022 - 08.2023
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
- Enhanced overall attraction presentation by maintaining clean surroundings at all times including queue areas, ride vehicles, and exit paths.
- Maintained safety standards by conducting regular inspections and addressing potential hazards promptly.
- Contributed to overall park cleanliness by performing routine cleaning tasks and reporting any maintenance issues promptly.
- Increased overall park efficiency by cross-training in multiple roles within the Attractions department.
- Promoted park merchandise sales by informing guests about available products relevant to attraction experiences.
- Assisted in the smooth operation of attractions by efficiently managing wait times and crowd control.
- Optimized ride throughput by effectively loading/unloading guests while adhering to safety guidelines.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Toddler Teacher
Luminous Learners LLC
05.2021 - 11.2022
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Supported children during transitions between activities or environments by providing clear instructions and guidance as needed.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Cashier
Home Depot
02.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Merchandise Cast Member
The Walt Disney Company
01.2019 - 01.2020
- Provided training and guidance for new Merchandise Cast Members, fostering a collaborative work environment.
- Ensured accurate pricing of items by diligently verifying price tags and making necessary updates as needed.
- Boosted employee morale through consistent recognition of team accomplishments and encouraging open communication channels among all staff members.
- Maximized efficiency at checkout stations by mastering point-of-sale systems and handling customer transactions quickly and accurately.
- Supported successful store openings and closings by completing necessary tasks in a timely manner, ensuring readiness for business hours.
- Contributed to loss prevention efforts by diligently monitoring the sales floor and identifying potential security risks.
- Collaborated with team members to achieve daily sales goals and maintain an efficient workflow.
- Handled cash transactions accurately while employing excellent customer service techniques for positive experiences.
- Maintained visual appeal of store displays by regularly updating and refreshing merchandise arrangements according to company guidelines.
Food Service Worker
Papa Gino's
07.2017 - 01.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Cashier
Target
11.2016 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Abington High School
Abington, MA06.2018
Skills
- Relationship building
- Infant care experience
- Schedule management
- Toddler care experience
- Early childhood education
- Reading and storytelling
- CPR training
- Infant, toddler, and preschool curricula
- Teamwork and collaboration
- Analytical thinking
Timeline
Private Nanny
Private Care
08.2023 - Current
Attractions Cast Member
The Walt Disney Company
11.2022 - 08.2023
Toddler Teacher
Luminous Learners LLC
05.2021 - 11.2022
Cashier
Home Depot
02.2020 - 04.2021
Merchandise Cast Member
The Walt Disney Company
01.2019 - 01.2020
Food Service Worker
Papa Gino's
07.2017 - 01.2019
Cashier
Target
11.2016 - 06.2017
Abington High School
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