Mackenzie Fleming
Boston,MA
Summary
Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities. Prepared to implement diverse skill sets, technical proficiencies and new perspectives to leadership personnel. Experienced with providing top-tier customer service in food and beverage environments.
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant
Foxboro Country Club
05.2018 - 11.2022
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Greeted guests with friendliness and professionalism.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Provided exceptional service that reflected restaurant standards and core values.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Waitress
Foxborough Country Club
05.2018 - 11.2022
- Greeted customers, answered questions, and recommended specials to increase profits.
- Stocked server areas with supplies before, during and after shifts.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Operated POS terminals to input orders, split bills, and calculate totals.
Tax Preparer
Plumley Village Tax Center
01.2021 - 05.2021
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Prepared tax return documents for clients.
- Collaborated with tax team on planning, client interaction and special tax projects.
- Stored copies of completed returns and related documents according to company procedures and business regulations.
Teacher's Assistant
Tatnuck Magnent
09.2019 - 12.2019
- Tutored and assisted second grade students individually and in small groups to help master assignments in math and reading.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
Education
Bachelor of Arts - Mathematics
Assumption University
Worcester, MA05.2021
Skills
- Computer Skills
- Microsoft Word
- Microsoft Access
- Microsoft Excel
- Data Entry
- C, Python
- VITA/TCE certified
- TaxSlayer
- Customer Service
- Reliability and punctuality
Timeline
Tax Preparer
Plumley Village Tax Center
01.2021 - 05.2021
Teacher's Assistant
Tatnuck Magnent
09.2019 - 12.2019
Food and Beverage Attendant
Foxboro Country Club
05.2018 - 11.2022
Waitress
Foxborough Country Club
05.2018 - 11.2022
Bachelor of Arts - Mathematics
Assumption University
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