Mackenzie Heidkamp
Boston
Summary
Developed excellent communication and multitasking skills in fast-paced, customer-focused environment. Demonstrated ability to handle high-pressure situations with poise and efficiency. Looking to transition into new field, bringing passion for providing outstanding service and talent for problem-solving.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Village Tavern Restaurant
Scottsdale, AZ
01.2026 - 06.2026
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest satisfaction.
- Collaborated with servers and kitchen staff to streamline service flow during peak hours.
- Trained new hostesses on customer service standards and restaurant procedures.
- Handled guest inquiries and complaints effectively, enhancing overall dining experience.
- Monitored waitlist and communicated wait times clearly to guests for transparency.
Emergency Medical Technician
Coastal Medical Transportation
Quincy, MA
01.2026 - Current
- Provides pre-hospital emergency medical care and interfacility transportation for patients of all ages through basic life support interventions and vital sign monitoring.
- Communicates effectively with patients, family members, and healthcare professionals.
- Ensures safe patient handoffs and continuity of care with nurses, paramedics, and other licensed hospital professionals.
Undergraduate Assistant
Northeastern University College of Science
Boston, MA
05.2024 - Current
- Teachers Assistant for BIOL2309: Biology Project Lab during two summer semesters and one spring semester.
- Supported faculty and students through the preparation of laboratory materials necessary for class instruction (e.g., nematode growth medium, E.Coli colonies, planarian flatworm upkeep, etc.)
- Assisted students with their research projects and their proper usage of laboratory equipment/techniques (e.g., nanodrop, centrifuge, PCR, gram stain, quadrant streak, gel electrophoresis, etc.)
Undergraduate Research Assistant
The Broad Institute
Cambridge, MA
07.2025 - 12.2025
- Assisted the Macosko Lab by prepping recon slide tags pucks, processing 10X cDNA and libraries, checking cDNA concentrations using a Bioanalyzer or a tape station, and performing immunostaining.
- Assisted with Slide-tags experiments, contributing to spatial transcriptomic workflows.
- Handled MGH brain tissue and CSF samples, gaining exposure to translational neuroscience.
- Maintained accurate laboratory records and managed research materials to support project objectives.
Clinical Research Assistant
Dana Farber Cancer Institute
Boston, MA
07.2024 - 12.2024
- Engaged with the non-interventional team of the Ghobrial Lab on their clinical research projects: MCROWD, PCROWD, PROMISE.
- Handled the recruitment and consent process for Multiple Myeloma patients participating in the MCROWD Study, a study investigating the relationship between the microbiome and a Multiple Myeloma patient’s response to immunotherapies.
- Managed and coordinated stool collections for study participants at BWH and DFCI.
Undergraduate Research Intern
Massachusetts General Hospital
Boston, MA
08.2023 - 05.2024
- Assisted with clinical orthopedic oncological research under Dr. Lozano-Calderon.
- Collected data through the EPIC database of patient background, pathology reports, physician comments, and op-notes for information revolving around patient outcomes, tumor grades, and prognoses.
- Contributed as a co-author on two pending publications for MGH’s Department of Orthopedic Surgery including “The Outcomes of a Hemipelvectomy Procedure” and “Pediatric Giant Cell Tumor of Bone.”
Education
B.S. - Biochemistry, minor in Psychology
Northeastern University
Boston, MA05-2026
High School - undefined
Chaparral High School
Scottsdale, AZ05-2022
Skills
- Customer service
- Strong multitasking
- Conflict resolution
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Vital signs monitoring
Languages
English (Native)
Spanish (Proficient)
Timeline
Restaurant Hostess
Village Tavern Restaurant
01.2026 - 06.2026
Emergency Medical Technician
Coastal Medical Transportation
01.2026 - Current
Undergraduate Research Assistant
The Broad Institute
07.2025 - 12.2025
Clinical Research Assistant
Dana Farber Cancer Institute
07.2024 - 12.2024
Undergraduate Assistant
Northeastern University College of Science
05.2024 - Current
Undergraduate Research Intern
Massachusetts General Hospital
08.2023 - 05.2024
High School - undefined
Chaparral High School
B.S. - Biochemistry, minor in Psychology
Northeastern University