Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mackenzie Mish

Wilbraham

Summary

.Dedicated and adaptable professional with 5+ years of experience in hospitality, customer service, and healthcare support. Skilled at providing exceptional guest experiences, handling fast-paced environments, and delivering compassionate patient care. CPR, BLS, and First Aid certified, with strong communication skills and proven ability to work collaboratively in team-based settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

Applebee's Grill + Bar
12.2023 - 09.2025
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Delivered high-quality service by preparing cocktails and beverages with speed and accuracy.
  • Balanced responsibilities of bartending, serving, and bussing to maintain smooth operations during peak hours.
  • Trained in opening/closing procedures, cash handling, and customer satisfaction strategies.

Bartender

Reminis
10.2021 - 10.2023
  • Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
  • Maintained cleanliness and organization of bar area to ensure a safe working environment.
  • Assisted in training new bartenders on drink preparation and customer service best practices.
  • Managed inventory levels by tracking supplies, placing orders, and minimizing waste.
  • Provided exceptional customer service, addressing inquiries and resolving any issues promptly.
  • Developed creative drink specials to attract new customers and increase sales opportunities.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Server

Reminis
10.2021 - 10.2023
  • Delivered exceptional customer service, ensuring positive dining experiences for all guests.
  • Managed food and beverage orders accurately using point-of-sale systems.
  • Maintained cleanliness and organization of dining area to enhance guest comfort.
  • Collaborated with kitchen staff to communicate special requests and dietary restrictions.
  • Trained new servers on menu items, service procedures, and restaurant policies.
  • Assisted in resolving customer complaints swiftly to uphold satisfaction standards.
  • Monitored inventory levels, facilitating timely ordering of supplies as needed.
  • Adapted to fast-paced environment, ensuring efficient service during peak hours.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to ensure seamless dining experiences for guests.
  • Coordinated food and beverage orders, ensuring timely delivery to tables.
  • Maintained cleanliness and organization of dining area, enhancing guest satisfaction.
  • Implemented upselling techniques, contributing to increased sales revenue during shifts.

CNA

Carillon Memorial Hospital
01.2020 - 12.2022
  • Assessed patient needs and provided essential personal care support.
  • Monitored vital signs to ensure ongoing patient health and safety.
  • Assisted with daily living activities, promoting patient independence and comfort.
  • Documented changes in patient condition, communicating effectively with healthcare team.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Busser

First Watch
01.2019 - 03.2022
  • Assisted servers by efficiently clearing and resetting tables for new guests.
  • Maintained cleanliness and organization of dining areas, ensuring a welcoming environment.
  • Supported kitchen staff by delivering dishes and refilling supplies as needed.
  • Communicated effectively with team members to ensure seamless service flow.
  • Contributed to inventory management by restocking items in a timely manner.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.

Host

First Watch
01.2019 - 03.2020
  • Greeted and welcomed guests, enhancing their dining experience through friendly interactions.
  • Managed reservations using online booking systems to optimize seating arrangements.
  • Assisted patrons with menu inquiries and provided recommendations based on preferences.
  • Coordinated waitlists effectively to manage guest flow during peak hours.
  • Maintained cleanliness and organization of front-of-house areas to promote a welcoming atmosphere.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Cave Spring High School
Roanoke, VA
03.2020

Skills

  • Customer Service & Guest Relations
  • Bartending & Food Service Operations
  • Cash Handling & POS Systems
  • Patient Care & Vital Signs Monitoring
  • Phlebotomy & Blood Sampling
  • CPR, First Aid & BLS Certified
  • Epic EMR Documentation
  • Team Collaboration & Multitasking
  • Highly reliable
  • Team player attitude
  • Customer service
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Complex Problem-solving
  • Handling difficult customers
  • Cash register operation
  • Menu memorization
  • Memory retention
  • Alcohol awareness

Certification

  • CPR Certification
  • First Aid Certification
  • Basic Life Support (BLS) Certification

Timeline

Bartender

Applebee's Grill + Bar
12.2023 - 09.2025

Bartender

Reminis
10.2021 - 10.2023

Server

Reminis
10.2021 - 10.2023

CNA

Carillon Memorial Hospital
01.2020 - 12.2022

Busser

First Watch
01.2019 - 03.2022

Host

First Watch
01.2019 - 03.2020

Cave Spring High School

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Mackenzie Mish