MacKenzie Roy
Fitchburg
Summary
Motivated and reliable college student with a strong work ethic and a passion fro delivering excellent customer service in a fast paced environment. Proven ability to communicate effectively, work collaboratively with team members, and stay organized under pressure. Brings positive attitude, attention to detail, and a willingness to learn quickly.
Overview
3
3
years of professional experience
Work History
Lifeguard
Great Wolf Lodge
Fitchburg, MA
07.2024 - 01.2026
- Monitored pool areas to ensure guest safety and compliance with health regulations.
- Administered first aid and emergency care to guests as needed.
- Conducted routine safety checks of pool equipment and facilities.
- Maintained cleanliness of pool decks and surrounding areas.
- Responded promptly to emergency situations, demonstrating strong decision-making skills.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
Retail Worker
Hollis Hills Farm
Fitchburg, MA
06.2023 - 11.2023
- Collaborated with team members to ensure timely restocking of inventory.
- Processed transactions accurately, ensuring cash register balance at end of shifts.
- Prepared and served ready to eat foods and scooped ice cream
- Assisted customers with product selection and answered questions
Education
Public Health Nursing
Worcester State University
Worcester, MA05.2029
Skills
- Strong communicator
- Quick learner
- Menu memorization
- Leadership qualities
- Sales transactions
- Energy and enthusiasm
Timeline
Lifeguard
Great Wolf Lodge
07.2024 - 01.2026
Retail Worker
Hollis Hills Farm
06.2023 - 11.2023
Public Health Nursing
Worcester State University