Maddie Cooke
Brookline
Summary
Detail-oriented and adaptable individual with experience in high-volume food service. Recognized for exceptional time management skills and ability to maintain service flow while prioritizing cleanliness and guest engagement.
Overview
3
3
years of professional experience
Work History
Lead Busser
51 rocky Neck
Gloucester
08.2025 - 10.2025
- Maintained cleanliness and organization of dining areas and service stations.
- Assisted servers by delivering food and drinks to tables promptly.
- Collaborated with team members to ensure smooth dining service flow.
- Communicated effectively with guests to address seating and service needs.
- Organized table settings to enhance the guest dining experience.
- Followed health and safety guidelines for food handling and sanitation practices.
- Ensured cleanliness of restaurant, including tables, chairs, floors, windows, and other surfaces.
- Assisted servers in providing outstanding customer service.
- Performed opening and closing duties including cleaning tasks as necessary.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Greeted guests and provided them with menus.
Barista
Starbucks
Gloucester
03.2023 - 08.2025
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Operated espresso machines and other equipment to ensure consistent beverage quality.
- Maintained cleanliness of workstations and equipment throughout shifts.
- Engaged with customers, providing friendly service and addressing inquiries or concerns.
- Assisted in training new baristas on beverage preparation and customer service standards.
- Managed inventory levels, restocking supplies as needed for efficient operations.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Followed health and safety guidelines to maintain a safe working environment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
Education
High School Diploma -
Gloucester High School
Gloucester, MASkills
- Cleanliness maintenance
- Customer engagement
- Health compliance
- Team collaboration
- Cash register operation
- Order processing
- Time management
- Problem solving
- Effective communication
- Customer service
- Cleanliness
- Fast-paced environment
- Dishwashing and sanitization
- Shift flexibility
- Food service
- Table organization
Affiliations
- painting
- reading
- writing
- maintaining a healthy social life
Timeline
Lead Busser
51 rocky Neck
08.2025 - 10.2025
Barista
Starbucks
03.2023 - 08.2025
High School Diploma -
Gloucester High School