Madeline Lopez
Framingham
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
25
25
years of professional experience
Work History
Practice Administrator
Metrowest Podiatry Svs, Pc
Framingham, MA
03.2010 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
- Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
- Identified areas for cost reduction by conducting regular audits of operational expenses.
- Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
- Spearheaded successful accreditation efforts resulting in improved recognition within the medical community.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Ordered all office supplies and kept check on inventory levels.
- Consulted with healthcare professionals on business decisions.
- Developed close working relationships with front office and back office staff.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed policies and procedures for effective practice management.
- Communicated closely with patients, ensuring medical information was kept private.
- Created and implemented organizational policies and procedures.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Opitcal Manager
Natick Family Eyecare
Natick, MA
09.1998 - 03.2010
- Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
- Increased sales and profitability by implementing strategic marketing initiatives for the optical department.
- Managed and trained a team of opticians, ensuring high levels of product knowledge and customer service skills.
- Developed strong relationships with eye care professionals to promote collaborative care for patients.
- Implemented efficient inventory management systems, reducing overhead costs and ensuring optimal stock levels.
- Conducted regular performance evaluations for staff members, fostering professional growth and development within the team.
- Streamlined appointment scheduling processes, resulting in reduced wait times and increased patient satisfaction scores.
- Collaborated with vendors to negotiate favorable pricing on frame purchases, maximizing profit margins without sacrificing product quality or selection.
Education
Associate of Arts - Business Administration And Management
Massachusetts Bay Community College
Wellesley Hills, MA05.2000
Skills
- Strategic Planning
- Revenue Cycle Management
- Patient Relations
- Budgeting and Forecasting
- Scheduling Coordination
- Practice Marketing
- HIPAA Compliance
- Time Management
- Decision Making
- Medical Billing
- Effective Communication
- Staff Supervision
- Credentialing Management
- Electronic Health Records
- Payroll Administration
- Practice Management
- Bookkeeping
- Staff Management
- Schedule Management
- Supplies Ordering
Languages
Spanish
Native or Bilingual
Timeline
Practice Administrator
Metrowest Podiatry Svs, Pc
03.2010 - Current
Opitcal Manager
Natick Family Eyecare
09.1998 - 03.2010
Associate of Arts - Business Administration And Management
Massachusetts Bay Community College
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