Madelyn Bartolucci
Hampden
Summary
Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
The Local Tap N Table
2023.10 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Max Burger
2022.08 - 2023.10
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Food Runner, Buster
Texas Roadhouse
2021.01 - 2022.08
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
Hostess, Food Runner
Vanished Valley
2020.09 - 2021.04
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Minnechaug Regional High School
Wilbraham, MA06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
The Local Tap N Table
2023.10 - Current
Hostess
Max Burger
2022.08 - 2023.10
Food Runner, Buster
Texas Roadhouse
2021.01 - 2022.08
Hostess, Food Runner
Vanished Valley
2020.09 - 2021.04
High School Diploma -
Minnechaug Regional High School
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