Madina Nekesa
North Billerica
Summary
Dynamic Direct Support Staff Member and Care Manager with a proven track record at Nexus and Humble Home Care Services. Excelled in managing challenging behaviors and coordinating patient care, demonstrating exceptional communication skills and adaptability. Achieved significant improvements in patient wellness and safety through meticulous attention to detail and a compassionate approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Staff Member
Nexus
04.2022 - Current
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Promoted safety and health by administering medications accurately and adhering to hygiene protocols.
- Monitor vital signs, keep up to date records of patient progress, report changes in patients mental and physical health.
- Assist residents with various life activities including bathing, dressing, eating and exercising.
Care Manager/Scheduler
Humble Home Care Services
03.2020 - 11.2024
- Managing and coordinating patient visits, matching their schedules with staff availability using a scheduling system.
- Client visits - Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Handling clients concerns and responding to calls.
- Attending to incoming and outgoing emails, documenting care logs and record keeping.
- Any other duties available.
Education
BBA - Business Administration
Makerere Business School
Kampala, Uganda12-2005
Skills
- Safety awareness
- Behavioral support
- Good communication and interpersonal skills
- Adaptability
- Team player
- Good listener
- Patient, kind and compassionate
- Fast learner
Certification
- Caregiving etiquette and professionalism training
- Hospice Training
- Alzheimer's & dementia care
- Providing quality care
- Communication skills training
- MAP Certification
Languages
English
Full Professional
Timeline
Direct Support Staff Member
Nexus
04.2022 - Current
Care Manager/Scheduler
Humble Home Care Services
03.2020 - 11.2024
- Caregiving etiquette and professionalism training
- Hospice Training
- Alzheimer's & dementia care
- Providing quality care
- Communication skills training
- MAP Certification
BBA - Business Administration
Makerere Business School
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