Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Calitri

Milford

Summary

Knowledgeable and dedicated customer service professional with extensive experience in a customer statisfaction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Advisor

Tasca Chevrolet
02.2025 - Current
  • Assisted customers in diagnosing vehicle issues and recommending appropriate services.
  • Provided detailed service estimates and ensured customer understanding of repairs needed.
  • Coordinated service schedules to optimize technician productivity and customer satisfaction.
  • Maintained accurate records of services performed and parts used for traceability.
  • Educated customers on vehicle maintenance best practices to enhance longevity and performance.
  • Collaborated with technicians to troubleshoot complex issues and streamline service processes.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Crew Member

Dunkin' Donuts
11.2020 - 09.2023
  • Responsible for handling cash, Food and drink preparation, answering phones and customer service, along with cleaning and average closing tasks.
  • Accomplishments I made within the company was eventually moving up to shift lead/ shift manager.
  • Trained new crew members on operational procedures and customer service standards.
  • Managed inventory levels, ensuring timely restocking of supplies and ingredients.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.

Hostess/Server

Cafe Sorento
04.2021 - 12.2021
  • Responsible for attending to customer needs, Basic cleaning, handling money along with bussing tables, running food and taking customer orders.
  • Greeted and seated guests, ensuring prompt and courteous service.
  • Coordinated with kitchen and waitstaff to facilitate smooth dining experiences.
  • Responded to guest inquiries, providing information about menu offerings and specials.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Cashier

Jo-Ann Fabric and Craft Stores
03.2021 - 11.2021
  • Responsibilities included managing registers and basic cleaning tasks. Restocking and online orders included, along with providing customer service.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers in locating products and provided knowledgeable recommendations.
  • Maintained organized and visually appealing sales floor displays.
  • Collaborated with team members to streamline checkout procedures, enhancing service speed.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Education

Highschool -

Milford Highschool
Milford, MA
05.2023

Skills

  • Multitasking and organization
  • Vehicle assessment
  • Computer skills
  • Customer service
  • Attention to detail
  • Excellent communication
  • Team player mentality
  • Handling customer complaints
  • Price quoting
  • Advanced Scheduling
  • Workflow management
  • Customer relationship management
  • Data entry

Certification

CPR Certified

Timeline

Service Advisor

Tasca Chevrolet
02.2025 - Current

Hostess/Server

Cafe Sorento
04.2021 - 12.2021

Cashier

Jo-Ann Fabric and Craft Stores
03.2021 - 11.2021

Crew Member

Dunkin' Donuts
11.2020 - 09.2023

Highschool -

Milford Highschool

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