Madison Defino
Haverhill
Summary
Dynamic professional with a strong background in customer service and teamwork, honed at Follett Higher Education Group. Proven ability to enhance service quality and manage inventory effectively. Recognized for problem-solving skills and a positive attitude, contributing to a safe and engaging environment in various roles, including coaching gymnastics and supervising camp activities.
Overview
3
3
years of professional experience
Work History
Team Member
Follett Higher Education Group Boston College Bkst
05.2024 - Current
- Assisted customers with inquiries, enhancing service quality and satisfaction.
- Managed inventory levels, ensuring optimal stock availability for retail operations.
- Operated point-of-sale systems, processing transactions accurately and efficiently.
- Collaborated with team members to maintain a clean and organized sales environment.
Gymnastics Coach
Legends Gymnastics
05.2022 - Current
- Assisted in implementing safe gymnastics practices and routines for students.
- Supported coaching staff in planning and executing training sessions.
- Observed student performance to provide constructive feedback for skill improvement.
- Maintained equipment and facilities, ensuring a safe training environment.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
Camp Counselor
Spectrum Gymnastics
06.2022 - 08.2023
- Supervised daily activities, ensuring safety and engagement for all campers.
- Monitored camper progress, providing constructive feedback and encouragement.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
Education
Cosmetology - Cosmotology
Hairs How
Wakefield, MA12-2025
Haverhill High School
Haverhill05-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
Timeline
Team Member
Follett Higher Education Group Boston College Bkst
05.2024 - Current
Camp Counselor
Spectrum Gymnastics
06.2022 - 08.2023
Gymnastics Coach
Legends Gymnastics
05.2022 - Current
Cosmetology - Cosmotology
Hairs How
Haverhill High School
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