Madison Hermance
Danvers
Summary
Diligent assistant manager at Nouria Energy with a strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Nouria Energy
10.2023 - 01.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Prep Cook
The Friendly Toast
06.2021 - 10.2023
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Demonstrated strong multitasking abilities, managing multiple prep stations simultaneously without compromising quality or speed.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Trained and assisted new kitchen staff members.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
Education
High School Diploma -
Essex North Shore- Agricultural & Technical School
Danvers, MA06-2018
Skills
- Problem-solving
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Customer service management
- Store operations
- Staff supervision
- POS systems operations
- Customer service and engagement
Timeline
Assistant Store Manager
Nouria Energy
10.2023 - 01.2025
Prep Cook
The Friendly Toast
06.2021 - 10.2023
High School Diploma -
Essex North Shore- Agricultural & Technical School
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