Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madison O'Brien

Groveland

Summary

Dynamic and creative professional with a strong background in customer service at the Goat Whiskey and Burger Bar. Proven ability to enhance guest experiences through effective communication and attention to detail. Skilled in training staff and implementing strategies that improved table turnover, fostering a welcoming atmosphere and ensuring customer satisfaction. CPR certified.

Experienced with creating engaging and enriching activities for campers. Utilizes leadership and creativity to ensure safe and enjoyable environment. Track record of effective communication and teamwork, fostering supportive and inclusive camp experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Wait Staff Member

the Goat Whiskey and Burger Bar
05.2025 - Current
  • Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Assisted in training new staff on restaurant protocols and service standards.
  • Managed dining section efficiently during peak hours, maintaining a smooth workflow.
  • Collaborated with kitchen staff to deliver accurate orders in a timely manner.
  • Addressed customer inquiries and resolved issues promptly to maintain positive atmosphere.
  • Implemented improved table turnover strategies, enhancing overall dining experience.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.

Camp Counselor

Cederland
06.2025 - 08.2025
  • Assisted in planning and executing daily camp activities for diverse age groups.
  • Monitored camper behavior to ensure safety and promote positive interactions.
  • Supported team in organizing supplies and equipment for various programs.
  • Facilitated group games and team-building exercises to enhance social skills.

Restaurant Hostess

Pub 97
09.2024 - 05.2025
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize table turnover and guest experiences.
  • Coordinated with kitchen and wait staff to ensure timely service delivery.
  • Handled guest inquiries and complaints professionally, enhancing customer satisfaction.
  • Maintained cleanliness and organization of front-of-house areas for optimal flow.

Camp Counselor

Bagnall Elementary Pta
06.2023 - 08.2024
  • Engaged campers in educational workshops, fostering creativity and teamwork.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.

Camp Counselor

Cederdale
06.2021 - 08.2021
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.

Education

High School Diploma -

Pentucket Regional High School
West Newbury, MA

Associate - Early Childhood Education

Northern Essex Community College
Haverhill, MA
05-2027

Skills

  • Cleanliness and hygiene
  • Memory retention
  • Child supervision
  • Attention to detail
  • Effective communication
  • Decision-making
  • Creative and energetic
  • Creative mindset
  • CPR

Certification

cpr

first aid

babysitting certified

Timeline

Camp Counselor

Cederland
06.2025 - 08.2025

Wait Staff Member

the Goat Whiskey and Burger Bar
05.2025 - Current

Restaurant Hostess

Pub 97
09.2024 - 05.2025

Camp Counselor

Bagnall Elementary Pta
06.2023 - 08.2024

Camp Counselor

Cederdale
06.2021 - 08.2021

High School Diploma -

Pentucket Regional High School

Associate - Early Childhood Education

Northern Essex Community College

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Madison O'Brien