Madison Rodriguez
Charlestown
Summary
Driven professional with several years of experience in hospitality industry and events planning. Strong customer service, organization and time management skills.
Overview
5
5
years of professional experience
Work History
Event Coordinator
Taylored Events
Charlestown
11.2024 - Current
- Coordinated logistics for various events including weddings and corporate gatherings.
- Managed vendor relationships to ensure timely delivery of services and supplies.
- Developed event timelines to streamline planning and execution processes.
- Oversaw on-site setup and breakdown of events for optimal guest experience.
- Researched venues and locations to identify suitable options for client events.
- Provided on-site support during the day of the event including problem solving if necessary.
Waitress/Bartender
Warren Tavern
Charlestown
02.2020 - Current
- Provided exceptional customer service in a busy restaurant environment.
- Recorded precise orders and relayed them to kitchen staff efficiently.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Assisted in training new waitstaff on service standards and procedures.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions and processed payments accurately at the end of meals.
- Engaged with customers to enhance their dining experience and address concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
Welcome Center Representative
YMCA Charlestown
Charlestown
01.2023 - 05.2024
- Greeted visitors and provided information about programs and services.
- Assisted in membership registration and account management processes.
- Conducted facility tours to showcase amenities and available activities.
- Answered inquiries via phone, email, and in-person interactions efficiently.
- Handled cash transactions and processed payments accurately at the front desk.
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA05-2024
Skills
- Customer service
- Problem solving
- Time management
- Attention to detail
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
Timeline
Event Coordinator
Taylored Events
11.2024 - Current
Welcome Center Representative
YMCA Charlestown
01.2023 - 05.2024
Waitress/Bartender
Warren Tavern
02.2020 - Current
Bachelor of Science - Psychology
Bridgewater State University
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