Madison Vacaro
Billerica
Summary
Dedicated and adaptable professional with a proven track record in delivering exceptional customer service and creating positive experiences in hospitality settings. Possessing strong communication skills and a keen eye for detail, adept at managing guest inquiries, resolving issues promptly, and ensuring a seamless dining or event experience. With a background in both retail oriented customer service and hosting, I bring a unique blend of interpersonal skills, problem-solving abilities, and a customer-centric approach to every interaction. Eager to leverage this expertise to contribute to the success of a dynamic team and enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Hostess
MOUNT PLEASANT COUNTRY CLUB
06.2023 - Current
- In season I take members food orders and run the food in a timely manner while practicing excellent customer service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and taking orders.
Hostess
Crabby Bills
02.2024 - 04.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
Sales Associate
BoTiki
01.2023 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Built relationships with customers to encourage repeat business.
Retail Associate
American Eagle Outfitters
08.2019 - 12.2022
- For 4 years I worked as a retail associate at American Eagle
- During my time there I worked on the floor with customers and in the back room doing shipment
- I was a loyal and valued employee
- For the last two years of my time here, I helped to train 4 new employees
- I helped run social media accounts and events hosted at American Eagle.
Education
Bachelor of Science - Environmental Science
Eckerd College
Saint Petersburg, FL05.2026
High school diploma -
Billerica Memorial High School
Billerica, MA06.2022
Skills
- Retail Sales
- Merchandising
- Cash Handling
- Sales management
- Customer Service
- Reliability and punctuality
- Phone Etiquette
- Effective Multitasking
- Social media
- Communication
Timeline
Hostess
Crabby Bills
02.2024 - 04.2024
Hostess
MOUNT PLEASANT COUNTRY CLUB
06.2023 - Current
Sales Associate
BoTiki
01.2023 - 05.2023
Retail Associate
American Eagle Outfitters
08.2019 - 12.2022
Bachelor of Science - Environmental Science
Eckerd College
High school diploma -
Billerica Memorial High School
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