Maeghan Lapointe

• Communicated with servers about new tables, changes in food availability and customer comments.
• Tracked seated guests and available seating using computer-based and mobile reservation software.
• Provided excellent customer service by anticipating customer needs.

Contributed to team efforts with strong collaboration.

• Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Maintained cleanliness of lobby area, including wiping down tables and chairs.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Supplied knowledge of company operations to newly hired employees.
• Created reports on sales activities, forecasting future sales potentials.

• Identified areas of improvement within the department and implemented necessary changes.
• Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
• Recommended opportunities for growth and advancement to motivate employees.
• Completed opening and closing duties to facilitate business operations.
• Assisted customers with product selection when needed.
• Trained new employees on company policies and procedures.
• Monitored security and enforced loss prevention strategies during shift.
• Monitored and maintained equipment to ensure operational efficiency.
• Scheduled staff shifts, considering peak times and individual availability.
• Reinforced rules to promote superior employee performance.
• Delegated tasks to multiple employees while maintaining efficient workplace.
• Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
• Enforced company policies fairly while maintaining an open door policy for staff concerns.
• Resolved customer complaints in a timely manner.

• Performed workstation prep prior to shift start.
• Tracked inventory levels of all products used in the kitchen on a daily basis.
• Operated fryers and grills according to instructions to maintain safety and food quality.
• Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
• Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
• Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.