MAGDALENA ACTIS
Torremolinos
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Foreign Trade Assistant
Ares & Enderiz
01.2013 - 05.2015
- Ensured compliance to international trade laws and regulations through meticulous record-keeping and reporting practices.
- Enhanced client satisfaction by providing timely and accurate information on trade regulations and procedures.
- Managed multiple concurrent projects, prioritizing tasks based on deadlines and client requirements for successful completion.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Coordinated with shipping and transport companies on behalf of clients.
Secretary to the General Manager
Ares & Enderiz
12.2010 - 12.2012
- Supported General Manager in decision-making by providing accurate data, research, and reports.
- Maintained well-organized filing system for easy document retrieval and improved office workflow.
- Answered high volume of phone calls and email inquiries.
- Handled confidential information in professional manner.
Costumer Service
Apex – Sykes company
02.2008 - 11.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Reduced call resolution time through efficient problem-solving and communication skills.
Education
Bachelor Degree Public And Institutional Relations -
Universidad Argentina De La Empresa
Buenos Aires Technical-scientific And Literary Translation - Language Interpretation And Translation
Instituto De Educación Superior Olga Cossettini
Rosario High School Diploma -
Escuela Normal Superior Rafael Obligado
San Nicolas 12.2007
Skills
- Customer Service
- Customer Support
- Data Entry
- Customer Satisfaction
- File Organization
- Administrative Procedures
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Foreign Trade Assistant
Ares & Enderiz
01.2013 - 05.2015
Secretary to the General Manager
Ares & Enderiz
12.2010 - 12.2012
Costumer Service
Apex – Sykes company
02.2008 - 11.2010
Bachelor Degree Public And Institutional Relations -
Universidad Argentina De La Empresa
Technical-scientific And Literary Translation - Language Interpretation And Translation
Instituto De Educación Superior Olga Cossettini
High School Diploma -
Escuela Normal Superior Rafael Obligado
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