Maggie Lee
Springfield
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
15
15
years of professional experience
Work History
Advanced Medical Support Assistant
Dept. of Veteran Affairs
09.2025 - Current
- Assisted over 7 healthcare teams in managing veteran appointments and referrals, enhancing workflow efficiency.
- Schedule/reschedule appointments, check in/out of veterans appointments.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Handled prescription refills requests and given to appropriate healthcare teams.
- Answered numerous telephone calls a day to offer office information, answer questions, and direct calls to staff.
- Verified and updated clinical records.
- Mailed patient appointment letters.
Medical Assistant/Endoscope Technician
Pioneer Valley SurgiCenter
02.2021 - 09.2025
- Responsible for conducting patient admissions and triage, managing over 50 phone communications a day, and preparing patients for surgical procedures.
- Trained new staff on standard operating procedures, enhancing team productivity and cohesion.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted in minor procedures, ensuring sterile environment and patient comfort.
Medical Assistant
Urgent Care Physicians
04.2011 - 02.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted in patient intake procedures, ensuring accurate collection of medical history and vital signs.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Coordinated DOT industrial medicine accounts.
- Coordinated SUD program patient flow charts.
- Obtain pre-authorizations for medications and specialist needs.
- Managed over 75 patients a day between Primary Care and Urgent Care, and SUD program.
- Performed audiology testing for DOT patients.
Education
Associate of Science - Associate of Science
Goodwin University
East Hartford, CT05-2027
Certificate - Medical Assistant
Branford Hall Career Institute
Springfield, MA06.2010
High School Diploma -
High School of Science And Technology
Springfield08.2007
Skills
- Professionalism and ethics
- Medical terminology
- Professional bedside manner
- Strong patient assessment capabilities
- Excellent teamwork and collaboration skills
- CPR/First Aid certified
- Knowledgeable in safety and sanitation protocols
Timeline
Advanced Medical Support Assistant
Dept. of Veteran Affairs
09.2025 - Current
Medical Assistant/Endoscope Technician
Pioneer Valley SurgiCenter
02.2021 - 09.2025
Medical Assistant
Urgent Care Physicians
04.2011 - 02.2021
Associate of Science - Associate of Science
Goodwin University
Certificate - Medical Assistant
Branford Hall Career Institute
High School Diploma -
High School of Science And Technology