Maha Harout
Customer Care Manager
Casablanca
Summary
Dynamic team leader with a proven track record at Auto Dealers Digital, excelling in team supervision and motivation. Enhanced productivity through efficient work processes and targeted coaching, resulting in significant performance improvements. Skilled in resolving complex customer issues while fostering collaboration across departments to ensure exceptional client satisfaction.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Team Leader
Auto Dealers Digital
11.2024 - 08.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Customer Service Associate
Auto Dealers Digital
Casablanca, Casablanca
04.2022 - 11.2024
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly. And to upsell the client
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
Bachelor of Economics -
University Hassan 2
Casablanca, Morocco 04.2001 -
Digital Marketing -
Ibegis
04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Timeline
Team Leader
Auto Dealers Digital
11.2024 - 08.2025
Customer Service Associate
Auto Dealers Digital
04.2022 - 11.2024
Bachelor of Economics -
University Hassan 2
04.2001 -
Digital Marketing -
Ibegis
04.2001 -
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