Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Interests
Timeline
Generic
MAHMOUD  ELRHAOUTI ERRAHHALI

MAHMOUD ELRHAOUTI ERRAHHALI

E-commerce Specialist
KSAR EL KEBIR

Summary

Dynamic freelancer with a proven track record in e-commerce and documentary production. Successfully managed product sourcing and store optimization while enhancing customer experience through effective support. Skilled in video editing and project management, delivering award-winning documentaries that captivated audiences. Committed to excellence and creativity in every project undertaken.

Overview

3
3
years of professional experience
1
1
Certification
4
4
Languages

Work History

Freelancer

E-commerce
01.2023 - Current
  • Product Research & Sourcing: I identify trending products and source them from reliable suppliers.
  • Store Management: I manage the creation and updates of the online store, optimize product listings, and ensure the website is user-friendly.
  • Sales & Marketing: I develop and execute sales strategies, including Facebook and Instagram ads, email marketing, and collaborations with influencers.
  • Delivery Team Management: I oversee the delivery team, ensuring that orders are delivered to customers on time and with the highest quality.
  • Call Center Management: I manage the call center, ensuring high-quality service and addressing customer needs.
  • Customer Service: I handle customer inquiries, resolve issues, and ensure a smooth shopping experience for all customers.
  • Analytics & Reporting: I monitor sales performance and generate reports to optimize business operations.
  • Platform Optimization: I use tools and platforms like Shopify or WooCommerce to enhance the website and improve the customer experience.

Freelancer

Film Documentary Production
03.2022 - Current
  • Specialized in documentary filmmaking, managing the entire production process, from initial concept to final edit.
  • Worked closely with directors and producers to bring creative visions to life, ensuring that the storytelling and visuals aligned with the intended message.
  • Filmed, directed, and edited short documentaries using industry-standard tools such as Adobe Premiere Pro, Final Cut Pro, and Adobe After Effects for motion graphics and visual effects.
  • Collaborated on a variety of projects, adapting to different film styles and genres, providing creative input to enhance the visual and narrative quality.
  • Maintained strict timelines for project delivery while meeting both technical and creative standards.

Achievements:

  • Produced and edited documentaries that were well-received in local film festivals and events.
  • Gained valuable experience in all aspects of filmmaking, including directing, cinematography, and post-production.

Education

Licence Professionnelle En Excellenc (In Progress) - Transport Et Logistique

Université Abdelmalek Essaâdi
Larache, Morocco
04.2001 -

High School Diploma -

Lycée Mansour Dahbi
Ksar El-Kebir, Morocco
04.2001 -

Skills

Project management

Content writing

Video editing

Customer support

Accomplishments

My project is an online store that focuses on selling natural perfumes and cosmetic products. We started in 2022 and successfully increased sales by 80% in 1 month. We managed to enhance the customer experience by offering flexible payment options and fast delivery services, achieving a customer satisfaction rate of 90%

Affiliations

I was able to establish a presence in marketing and succeeded in the field by developing new strategies to increase sales and improve customer communication.

Certification

Edition video

Interests

E-commerce

Creativity and Arts

Digital Marketing

Continuous Learning

Travel

Sports or Physical Activities

Timeline

Freelancer

E-commerce
01.2023 - Current

Edition video

10-2022

Freelancer

Film Documentary Production
03.2022 - Current

Licence Professionnelle En Excellenc (In Progress) - Transport Et Logistique

Université Abdelmalek Essaâdi
04.2001 -

High School Diploma -

Lycée Mansour Dahbi
04.2001 -
MAHMOUD ELRHAOUTI ERRAHHALIE-commerce Specialist