Mahmoud Kennedy
Boston,MA
Summary
AI Engineer with experience in machine learning, deep learning, NLP, and speech processing, skilled in building end-to-end models using TensorFlow, PyTorch, Scikit-learn, and HuggingFace. Strong background in mobile development (Flutter) and web technologies. Brings 2+ years of IT support experience, covering troubleshooting, system administration, ServiceNow operations, and user account management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Egypt Logistics
09.2022 - 06.2025
- Resolved hardware, software, and access issues for end-users.
- Managed accounts, security settings, and system configurations.
- Handled ServiceNow tickets and documented resolutions.
- Performed diagnostics, troubleshooting, and system updates.
Education
Bachelor of Science - Computer Science
Eslsca
Giza,Cairo06-2025
Skills
Machine Learning & Deep Learning: CNNs, Transformers, NLP, Transfer Learning
Languages & Tools: Python, TensorFlow, Keras, PyTorch, Scikit-learn, HuggingFace
Development: Flutter, HTML/CSS/JavaScript, PHP, Flask, Gradio, Streamlit
IT & Systems: Troubleshooting, Active Directory, ServiceNow, Windows systems
Software: MS Office Suite, Git, Docker, DVC, MLflow
Certification
Deep Learning.AI: Supervised Machine Learning: Regression and Classification.
IBM: Machine Learning with Python (V2).
IBM: Gen AI Foundational Models for NLP & Language Understanding.
IBM: Generative AI Language Modeling with Transformers.
IBM: Core 1: Hardware and Network Troubleshooting.
IBM: Core 2: OS, Software, Security and Operational Procedures.
IBM: Preparation for CompTIA A+ Certification.
Languages
English
Full Professional
Arabic
Full Professional
Timeline
IT Support Specialist
Egypt Logistics
09.2022 - 06.2025
Bachelor of Science - Computer Science
Eslsca