Maite Villalona

• Reduced wait times for clients by promptly checking in, and payments for billing upon arrival at the hospital.
• Check patient insurance, demographics, and health history to keep information current.
• Answered multi-line phone systems and transferred callers to the appropriate department or staff member
• Triaged incoming patients to determine treatment needs and urgency of care.
• Contributed to a positive work environment through excellent teamwork and collaboration with staff members.
• Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.

Responsibilities for this job include Understanding customer’s individualized need.

• Provide customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• It also includes providing customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Set up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Oversaw digital imaging, scheduling and running production on full-service orders.

• Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
• Managed court sessions, maintaining attendant records for court proceedings.
• Assisted attorneys with case organization and administrative tasks.
• Updated firm's database with new information for client records and financial documents.
• Maintained and updated files and databases for personnel records and financial reports.
• Supported legal team by conducting research, drafting briefs, gathering information and interpreting legal documents.

• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Tracked stock using company inventory management software.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.

• Created PowerPoint presentations for business development purposes.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Managed Access databases converting complex data into easy-to-interpret data.
• Performed research to collect and record industry data.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Executed record filing system to improve document organization and management.

• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Kept reception area clean and neat to give visitors positive first impression.
• Compiled general ledger entries on short schedule with 100% accuracy.
• Monitored customer accounts to resolve non-payments, delayed payments and other irregularities.
• Generated reconciliation worksheets to verify accuracy of invoices and other accounting documents or records,
• Created PowerPoint presentations for business development purposes.