Makayla Hopkins
Lee
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Stay at Home Mom/Homeschool Parent
Self
03.2020 - Current
- Responsible for creating and managing my child's educational experience at home, both academic and social-emotional development.
- Studied and graduated with Associates degree in Science, in the curriculum of Criminal Justice.
- Currently a senior at Westfield State University. Studying for Bachelors degree in Science, in the curriculum of Criminal Justice with a minor in Psychology.
- Coordinates family schedules, including childcare, appointments, and extracurricular activities.
- Organizes and maintains a clean and comfortable living environment.
- Develops and implements strategies for meal planning and grocery shopping.
- Provides emotional support and guidance to family members.
- Volunteers for community activities.
- Ensures safety for all.
- Provides care for family and household.
Spa Attendant
Canyon Ranch
12.2019 - 03.2020
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
- Enhanced guest satisfaction by responding promptly to inquiries or concerns with professionalism and empathy.
- Promptly responded to all requests for assistance.
- Greeted customers and offered them assistance.
- LEFT DUE TO FAMILY MATTERS.
Sales Associate
Gymboree Outlet
10.2017 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Associate
Famous Footwear Outlet
04.2016 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Nautica
06.2015 - 03.2016
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Front End Bagger
Big Y Supermarket
10.2014 - 06.2015
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Provided backup support for cashiers during busy periods, ensuring a smooth and efficient checkout process for customers.
- Displayed a strong work ethic by consistently arriving on time, staying focused during shifts, and exhibiting a commitment to providing exceptional service.
- Managed cart retrieval duties as needed, maintaining an ample supply of carts for incoming shoppers throughout the day.
- Demonstrated strong attention to detail when handling fragile or delicate items during the bagging process.
- Participated in ongoing training sessions to stay current on company policies, procedures, and best practices for front end baggers.
- Proactively offered assistance with carrying heavy or bulky items to customers'' vehicles, enhancing their shopping experience.
- Retrieved grocery carts and baskets from lot and various site locations.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Communicated with cashiers and customers to learn about bagging needs.
- Worked together with cashiers to guarantee customer satisfaction.
Education
Bachelor of Science - Criminal Justice
Westfield State University
Westfield, MA01-2026
Associate of Science - Criminal Justice
Berkshire Community College
Pittsfield, MA06-2022
High School Diploma -
Lee Middle And High School
Lee, MA06-2017
Skills
- Critical thinking
- Verbal and written communication
- Positive role model and mentor
- Effective listening
- Family involvement
- Reporting and documentation
- Task prioritization
- Record keeping
- Community involvement
- Flexible and adaptive
Timeline
Stay at Home Mom/Homeschool Parent
Self
03.2020 - Current
Spa Attendant
Canyon Ranch
12.2019 - 03.2020
Sales Associate
Gymboree Outlet
10.2017 - 04.2019
Sales Associate
Famous Footwear Outlet
04.2016 - 07.2017
Sales Associate
Nautica
06.2015 - 03.2016
Front End Bagger
Big Y Supermarket
10.2014 - 06.2015
Bachelor of Science - Criminal Justice
Westfield State University
Associate of Science - Criminal Justice
Berkshire Community College
High School Diploma -
Lee Middle And High School
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