Makayla Koktavy-Sparkman
Northfield
Summary
Multi-tasker and dedicated customer service professional, that excelles in fast-paced environments at Hennipen County Medical Center - CSC Pharmacy and other notable employers. Mastered medication labeling and supply restocking, enhancing pharmacy efficiency. Cultivated trust through exceptional service, significantly improving patient and customer satisfaction. Demonstrates hard-working ethics and rapid learning capabilities, ready to deliver outstanding results.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Hennipen County Medical Center - CSC Pharmacy
03.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Bartender
Lucky's 13 Pub
08.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Resident Assistant
Bennidictine Resident Living
02.2021 - 08.2021
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Improved patient comfort by providing attentive care.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
PCA
Three Links Care Center
09.2018 - 02.2021
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Improved patient comfort by providing attentive care.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
Server
Perkins
07.2017 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Arts - Liberal Arts
Minneapolis Community And Technical College
Minneapolis, MNHigh School Diploma -
School Of Environmental Studies
Apple Valley, MN06.2021
Skills
- Supply Restocking
- Abiding HIPAA Regulations
- Medication labeling
- Multi-tasking
- Customer Service
- Fast Learning
- Hard Working
Timeline
Pharmacy Technician
Hennipen County Medical Center - CSC Pharmacy
03.2023 - Current
Bartender
Lucky's 13 Pub
08.2021 - Current
Resident Assistant
Bennidictine Resident Living
02.2021 - 08.2021
PCA
Three Links Care Center
09.2018 - 02.2021
Server
Perkins
07.2017 - 09.2018
Associate of Arts - Liberal Arts
Minneapolis Community And Technical College
High School Diploma -
School Of Environmental Studies
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