Makaylah Rodriguez
Head of Westport
Summary
With six years off experience as a waitress, I have honed exceptional customer service skills, ensuring every guest feels welcomed and valued. I thrive in fast-paced environments managing multiple tables efficiently while maintaining attention to detail and accuracy in orders. Mt strong communication and teamwork abilities allow me to collaborate effectively with colleagues to deliver seamless dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Red Parrot Restaurant
03.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Facilitated effective communication between kitchen staff and patrons to ensure timely service.
- Trained new servers on menu offerings and operational procedures to maintain service standards.
- Managed dining area organization, ensuring cleanliness and readiness for guests at all times.
- Mentored junior staff on best practices for food handling and customer interactions.
- Developed strategies to improve workflow efficiency during peak hours, enhancing overall service speed.
Waitress
Cisco
04.2024 - Current
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Greeted customers and provided menus.
- Assisted other wait staff members in times of heavy customer traffic.
- Answered questions about menu items, ingredients, and pricing.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Stocked service areas with supplies during slow periods.
- Replenished beverages when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Esthetician
Maesthetics
09.2023 - Current
- Built positive client relationships and guided clients through treatments.
- Recommended home care regimen for desired results.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Communicated effectively with other members of the spa team regarding client concerns.
- Educated clients on proper skin care techniques according to individual needs.
Server
Jackys Waterfront Sushi & Bar
11.2024 - 03.2025
- Supervised daily operations, ensuring high standards of service and customer satisfaction.
- Trained new staff on menu offerings and efficient service protocols.
- Streamlined order processing to enhance workflow efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
Waitress
Brazilian Grill
03.2021 - 03.2023
- Provided product knowledge and wine education to customers.
- Promoted new products to increase sales opportunities.
- Informed customers of daily specials and signature menu items.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared checks accurately and processed payments promptly.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Waitress
Texas Roadhouse
09.2020 - 03.2021
- Presented food and beverages to guests at tables.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Greeted customers and provided menus.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Bussed tables as needed during peak hours.
Education
Certificate - Esthetics
Rob Roy Academy
Fall River, MA04-2033
Nursing Education
BCC
Fall RiverSkills
- Team building
- Customer service
- Time management
- Critical thinking
- Attention to detail
- Dining area maintenance
- Memory retention
- Plate carrying techniques
- Check payment processing
- Food presentation
- Table turnover
- Dining customer service
- Menu recommendations
- Active listening
- Meal recommendations
Affiliations
- I love being active and spending time outdoors, whether it's going for a run, hiking, or simply enjoying nature. There's something about movement that clears my mind and helps me feel more focused and connected. Staying active is not just a hobby for me; it's a way to recharge and gain perspective.
Certification
Last year, i earned my esthetician license and gained valuable experience. Now, I'm going back to school for nursing to become a medical esthetician and specialize in beauty injections.
Education and Training
true,other,other
Timeline
Server
The Red Parrot Restaurant
03.2025 - Current
Server
Jackys Waterfront Sushi & Bar
11.2024 - 03.2025
Waitress
Cisco
04.2024 - Current
Esthetician
Maesthetics
09.2023 - Current
Waitress
Brazilian Grill
03.2021 - 03.2023
Waitress
Texas Roadhouse
09.2020 - 03.2021
Certificate - Esthetics
Rob Roy Academy
Nursing Education
BCC
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