Makenzie Higgins
Melrose
Summary
Engaged team player experienced in fast-paced environments. Skilled in multitasking, communication, and relationship building to enhance customer experiences and operational efficiency. Possesses knowledge of food safety practices and customer service techniques, ready to apply and further develop these skills in a leadership role with Girls into VC.
Overview
1
1
year of professional experience
Work History
Ice Cream Scooper
Soc's Ice Cream
Saugus, MA
08.2025 - Current
- Served ice cream and toppings efficiently to enhance customer satisfaction.
- Operated point-of-sale system accurately for prompt transactions.
- Collaborated with team members to optimize workflow during peak hours
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
- Developed effective communication skills by interacting with diverse clientele on a daily basis.
Education
No Degree -
Melrose High School
Melrose, MA05-2028
Skills
- Customer service
- Relationship building
- Multitasking and organization
- Collaboration and teamwork
- Quick learner
- Friendly and outgoing
- Patience and empathy
Timeline
Ice Cream Scooper
Soc's Ice Cream
08.2025 - Current
No Degree -
Melrose High School