MALAVIKA MANU

I worked as a receptionist at Beach Orchid, Kollam from October to December 2023.

• Handled customer cash and card payments timely and efficiently, promptly providing correct change for cash purposes.
• Answered internal an external phone calls, dealing with matters such as hotel bookings, enquiries and availability.
• Maintained excellent team relationships by proactively helping colleagues solve complex issues such as complaints and room issues.
• Promptly arranged excursions for guests, including scheduling taxis, booking event tickets and restaurants when required.

• Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
• Enhanced community health through delivering educational presentations on disease prevention, nutrition, and healthy lifestyles.
• Conducted home visits for at-risk patients, providing necessary medical care and support for improved wellbeing.
• Collaborated with multidisciplinary teams to develop effective interventions for patients with complex health conditions.
• Participated in community outreach events promoting public health resources and services available to local residents.

• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.