MALEEK ADEWALE
Pepperell
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2023 - Current
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Responded to alarms and incidents, coordinating with law enforcement when necessary.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Ensured compliance with regulatory standards and company policies related to safety and security measures.
- Collaborated with management to develop strategies for incident response and risk mitigation.
11B Infantryman
Massachusetts Army National Guard
08.2021 - Current
- Executed tactical operations and maintained situational awareness during field exercises.
- Demonstrated adaptability by learning new skills quickly, allowing for seamless transitions between different roles within the unit.
- Oversaw equipment maintenance and ensured operational readiness of military assets.
- Analyzed intelligence reports to inform decision-making in high-pressure environments.
- Developed strong leadership skills by mentoring junior infantrymen on essential soldiering practices and techniques.
Customer Service Representative
British Airways
07.2023 - 09.2024
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Assisted in training new staff on customer service protocols and system usage.
- Collaborated with team members to streamline processes, improving response times for customer requests.
- Handled escalated issues diplomatically, maintaining professionalism under pressure.
Education
Bachelor of Arts - Political Science And Internatonal Relations
University of Massachusetts, Lowell
Lowell, MA07-2026
Associate of Science - Computer Science
University of Massachusetts, Lowell
Lowell, MA06-2024
Skills
- Relationship building and management
- Complex Problem-solving
- Military experience
- Troubleshooting skills
- Cybersecurity
- Attention to detail
Affiliations
- Veteran of Foreign War (VFW)
Languages
English
Full Professional
Yoruba
Full Professional
Arabic
Limited Working
Timeline
Customer Service Representative
British Airways
07.2023 - 09.2024
Security Officer
Allied Universal Security Services
06.2023 - Current
11B Infantryman
Massachusetts Army National Guard
08.2021 - Current
Bachelor of Arts - Political Science And Internatonal Relations
University of Massachusetts, Lowell
Associate of Science - Computer Science
University of Massachusetts, Lowell
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