MANAL KHOUTI
Somerville
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Organized and detailed individual capable of multi-tasking in all situations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Supervisor
The Home Depot
Somerville
03.2023 - Current
- Supervised team members to uphold safety and store standards, fostering a compliant work environment.
- Coordinated daily tasks to enhance store operations and deliver exceptional customer service.
- Trained new associates on product knowledge and company policies.
- Conducted staff meetings to align associates on store expectations and promotions, ensuring consistent communication.
- Created a welcoming and safe environment for all associates.
- Became knowledgeable in multiple departments.
- Oversaw operations across various departments and led diverse teams to ensure smooth functionality.
Sales Associate
Pandora Jewelry
Cambridge
06.2022 - 04.2025
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories and merchandise care.
- Maintained records related to sales, returns and inventory availability.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Pharmacy Technician
CVS Pharmacy
Cambridge
01.2020 - 03.2025
- Assisted in medication production
- Helped customers manage their prescriptions
- Maintained a clean and organized work environment
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Counted and labeled prescriptions with correct item and quantity.
- Prepared bills for clients and submitted required paperwork to insurance companies.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Auditing Intern
Somerville City Hall
Somerville
01.2018 - 01.2019
- Assisted with organization in the office space
- Maintained a clean work environment
- Scanned and made copies of important documents
- Replaced old office supplies with new functioning equipment
Education
Bachelor of Arts - Criminal Justice
The University of Massachusetts - Boston
Boston, MA 08.2021 - 05.2025
High School Diploma -
Somerville High School
Skills
- Team work
- Microsoft Word, Excel, and Powerpoint
- Telephone answering duties
- Document printing, scanning, and copying
- Producing detailed work
- Maintaining an organized and clean environment
- Professional demeanor
- Client Service
- Excellent people skills
- Confidentiality
- Leadership
- Safety
Languages
English
Arabic
Timeline
Supervisor
The Home Depot
03.2023 - Current
Sales Associate
Pandora Jewelry
06.2022 - 04.2025
Bachelor of Arts - Criminal Justice
The University of Massachusetts - Boston
08.2021 - 05.2025
Pharmacy Technician
CVS Pharmacy
01.2020 - 03.2025
Auditing Intern
Somerville City Hall
01.2018 - 01.2019
High School Diploma -
Somerville High School