Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Manish Gurung

Medford,MA

Summary

Dynamic Restaurant Manager with 10+ years of experience creating exceptional dining experiences while driving repeat business and brand loyalty. Skilled in project management, leading initiatives such as loyalty program rollouts, seasonal menu launches, and dining area redesigns. Adept at coaching teams to deliver consistent service excellence, managing guest relations, and implementing operational improvements that increase customer satisfaction scores and revenue growth.

Overview

14
14
years of professional experience

Work History

Project Manager/Business Analyst

Eviden
11.2022 - 05.2025
  • Analyze business processes, systems, and workflows to identify inefficiencies or opportunities for improvement.
  • Gather and document business requirements through interviews, workshops, and stakeholder meetings.
  • Develop and present clear, actionable reports and dashboards based on data analysis.
  • Work closely with cross-functional teams (IT, Product, Finance, etc.) to implement solutions.
  • Conduct market and competitor analysis to inform business strategy.
  • Translate business needs into functional specifications and support the development and testing of new solutions.
  • Monitor and evaluate the effectiveness of implemented solutions and recommend further optimizations.
  • Create detailed documentation such as business requirement documents (BRDs), use cases, process maps, and user stories.

Restaurant Manager

AnB Kitchen and Bar
07.2019 - 08.2022
  • Recruit, train, and supervise staff to maintain a high-performance team.
  • Oversee daily operations, ensuring smooth service and customer satisfaction.
  • Manage budgets, control costs, and minimize waste.
  • Handle customer complaints and inquiries promptly and professionally.
  • Maintain accurate financial and statistical records.
  • Lead promotional efforts and marketing campaigns.
  • Ensure compliance with food safety and sanitation regulations.

Restaurant Manager

CommonGround Bar & Grill
05.2016 - 07.2019
  • Planned menus and organized restaurant events.
  • Oversaw daily operations and inventory control.
  • Managed front-of-house (FOH) hiring, training, and scheduling.
  • Controlled costs and payroll to maximize profitability.
  • Maintained supply levels and vendor relationships.

Bartender

CommonGround Bar & Grill
05.2015 - 05.2017
  • Served beer, wine, and crafted cocktails following recipes and safety guidelines.
  • Managed bar operations, including staff supervision and bar menu planning.
  • Handled customer interactions and resolved issues efficiently.
  • Maintained cleanliness and organization of work areas.

Server

CommonGround Bar & Grill
06.2014 - 05.2015
  • Took and entered orders accurately; ensured timely delivery of food and drinks.
  • Explained menu items and made personalized recommendations.
  • Verified age for alcohol purchases and maintained a positive dining experience.
  • Assisted with food prep and ensured station cleanliness.
  • Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for the[Type] restaurant with social relevancy and intentionality.

Server

Tantric Bistro
03.2013 - 05.2014
  • Provided excellent table service and in-depth menu knowledge.
  • Assisted in food prep including salads, cold dishes, and desserts.
  • Maintained cleanliness and followed safety protocols.

Cashier / Line Cook

Mac n Cheese
02.2011 - 03.2013
  • Prepared food per customer specifications and quality standards.
  • Operated kitchen equipment such as grills and fryers.
  • Maintained clean and well-stocked workstations.
  • Managed cash register and customer orders accurately.

Education

Bachelor’s - Business Management

Cambridge College
Cambridge, MA
06.2017

Associate Degree - Business Management

Quincy College
Quincy, MA
06.2015

Skills

  • Team Leadership
  • Time Management
  • Budget & Cost Control
  • Inventory Management
  • Staff Training
  • Marketing & Promotions
  • IT experience
  • Project planning
  • Team collaboration
  • Strategic planning
  • Customer relations
  • Risk management
  • Cost control

LANGUAGES

English
Nepali
Hindi

Timeline

Project Manager/Business Analyst

Eviden
11.2022 - 05.2025

Restaurant Manager

AnB Kitchen and Bar
07.2019 - 08.2022

Restaurant Manager

CommonGround Bar & Grill
05.2016 - 07.2019

Bartender

CommonGround Bar & Grill
05.2015 - 05.2017

Server

CommonGround Bar & Grill
06.2014 - 05.2015

Server

Tantric Bistro
03.2013 - 05.2014

Cashier / Line Cook

Mac n Cheese
02.2011 - 03.2013

Associate Degree - Business Management

Quincy College

Bachelor’s - Business Management

Cambridge College

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Manish Gurung