Mansi Khajuriwala
Leominster,MA
Summary
Results-driven professional with a passion for business development and organizational growth. Possessing a business degree and 5+ years of customer service experience, I am motivated to continuously learn and excel in the face of challenges. Known for problem-solving and multitasking skills, I am a team player with a proven track record of handling multiple cases and ensuring compliance with regulatory bodies. Proficient in partnership development and staff mentoring.
Overview
6
6
years of professional experience
Work History
Customer Experience Partner
Laddawn Inc/ Berry Global
01.2019 - 10.2024
- Handling incoming customer inquiries via phone calls, live chats, and emails promptly and professionally
- Resolving customer issues and complaints efficiently, aiming for first-call resolution and customer satisfaction
- Continuously staying updated on product knowledge, industry trends, and company policies to provide accurate and up-to-date information to customers
- Adhering to established service level agreements (SLAs) and performance metrics to meet or exceed targets for response times, resolution rates, and customer satisfaction scores
- Take ownership of escalated customer issues and complaints that require coordination with different departments or teams within the organization
- Communicate effectively with customers to provide updates on the status of their inquiries or issues, ensuring transparency and managing expectations throughout the resolution process
Assistant Photographer Weekend Job
Photography
06.2022 - 06.2022
- Assist in setting up and maintaining photography equipment, including cameras, lenses, lighting, and accessories
- Engage with wedding guests in a friendly and professional manner to facilitate the photography process and ensure everyone feels comfortable in front of the camera
- Ability to think creatively and capture unique moments that tell a story
- Dependable and punctual, with the ability to work flexible hours, including weekends and evenings
- Excellent communication and interpersonal skills to interact with clients, guests, and other team members
Cashier
Dunkin'
09.2018 - 01.2019
- Greet customers with a warm and welcoming demeanor, embodying the Dunkin' brand spirit
- Accurately process customer orders through the POS system, handling cash and card transactions efficiently
- Balance cashier duties with coffee and sandwich making, prioritizing tasks based on customer traffic and wait times
- Engage with customers in a friendly and courteous manner, actively listening to their preferences and accommodating special requests
- Remain adaptable and responsive to changing needs, seamlessly transitioning between roles to uphold service standards during peak hours
Education
Bachelor of Commerce - Advanced Accounting and Auditing, Financial Management, Cost and Financial Accounting, Commercial Communication
S.M. Patel Institute of Commerce
Ahmedabad, India04.2017
Skills
- Critical-thinking
- Customer relationship building
- Conflict resolution
- Problem-solving
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Assistant Photographer Weekend Job
Photography
06.2022 - 06.2022
Customer Experience Partner
Laddawn Inc/ Berry Global
01.2019 - 10.2024
Cashier
Dunkin'
09.2018 - 01.2019
Bachelor of Commerce - Advanced Accounting and Auditing, Financial Management, Cost and Financial Accounting, Commercial Communication
S.M. Patel Institute of Commerce
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