Mansi Khajuriwala
Leominster,MA
Summary
Results-driven professional with a passion for business development and organizational growth. Possessing a business degree and 5+ years of customer service experience, I am motivated to continuously learn and excel in the face of challenges. Known for problem-solving and multitasking skills, I am a team player with a proven track record of handling multiple cases and ensuring compliance with regulatory bodies. Proficient in partnership development and staff mentoring.
Overview
6
6
years of professional experience
Work History
Customer Experience Partner
Laddawn Inc/ Berry Global
Devens, USA
01.2019 - 10.2024
- Handling incoming customer inquiries via phone calls, live chats, and emails promptly and professionally
- Resolving customer issues and complaints efficiently, aiming for first-call resolution and customer satisfaction
- Continuously staying updated on product knowledge, industry trends, and company policies to provide accurate and up-to-date information to customers
- Adhering to established service level agreements (SLAs) and performance metrics to meet or exceed targets for response times, resolution rates, and customer satisfaction scores
- Take ownership of escalated customer issues and complaints that require coordination with different departments or teams within the organization
- Communicate effectively with customers to provide updates on the status of their inquiries or issues, ensuring transparency and managing expectations throughout the resolution process
Assistant Photographer Weekend Job
Photography
Rhode Island, USA
06.2022 - 06.2022
- Assist in setting up and maintaining photography equipment, including cameras, lenses, lighting, and accessories
- Engage with wedding guests in a friendly and professional manner to facilitate the photography process and ensure everyone feels comfortable in front of the camera
- Ability to think creatively and capture unique moments that tell a story
- Dependable and punctual, with the ability to work flexible hours, including weekends and evenings
- Excellent communication and interpersonal skills to interact with clients, guests, and other team members
Cashier
Dunkin'
Devens, USA
09.2018 - 01.2019
- Greet customers with a warm and welcoming demeanor, embodying the Dunkin' brand spirit
- Accurately process customer orders through the POS system, handling cash and card transactions efficiently
- Balance cashier duties with coffee and sandwich making, prioritizing tasks based on customer traffic and wait times
- Engage with customers in a friendly and courteous manner, actively listening to their preferences and accommodating special requests
- Remain adaptable and responsive to changing needs, seamlessly transitioning between roles to uphold service standards during peak hours
Education
Bachelor of Commerce - Advanced Accounting and Auditing, Financial Management, Cost and Financial Accounting, Commercial Communication
S.M. Patel Institute of Commerce
Ahmedabad, India04.2017
Skills
- Critical-thinking
- Customer relationship building
- Conflict resolution
- Problem-solving
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Assistant Photographer Weekend Job
Photography
06.2022 - 06.2022
Customer Experience Partner
Laddawn Inc/ Berry Global
01.2019 - 10.2024
Cashier
Dunkin'
09.2018 - 01.2019
Bachelor of Commerce - Advanced Accounting and Auditing, Financial Management, Cost and Financial Accounting, Commercial Communication
S.M. Patel Institute of Commerce