MANUELA BEDOYA
LOWELL
Summary
Detail-oriented Billing and Administrative Professional with extensive expertise in invoicing, payment processing, and account reconciliation. Proficient in high-volume billing tasks, financial record maintenance, and discrepancy resolution. Demonstrates strong organizational skills and proactive problem-solving in fast-paced environments, ensuring confidentiality and compliance.
Overview
9
9
years of professional experience
Work History
Dental Office Receptionist
North Street Periodontics
04.2025 - Current
- Enhanced patient communication by coordinating clarity in treatment plans with dental professionals.
- Streamlined office operations by overseeing daily workflow and improving office efficiency.
- Optimized revenue cycle through effective billing, coding, and insurance claim management.
- Reduced claim denials by accurately reviewing and correcting insurance submissions.
- Increased patient satisfaction by addressing insurance claim inquiries promptly and effectively.
- Enhanced financial oversight with timely preparation of detailed reports for dentist/owners.
INSURANCE COORDINATOR
LOWELL DENTAL ARTS
10.2018 - Current
- Resolved patient billing inquiries by directing them to appropriate departments.
- Updated fee schedules and facilitated compliance in credentialing new providers.
- Posted insurance payments daily, ensuring accuracy in financial records.
- Maintained knowledge of insurance plans for precise claims submissions and resubmissions.
- Processed insurance claims and provided timely updates to patients on estimates.
- Welcomed patients and ensured positive experiences while collecting co-payments.
PATIENT COORDINATOR
SMILEY DENTAL
03.2017 - 08.2018
- Enhanced front office efficiency through multitasking and organizational skills.
- Delivered exceptional customer service, promptly addressing patient inquiries and concerns.
- Maintained current knowledge of insurance policies and medical terminology for accurate assistance.
- Scheduled procedures for patients, ensuring smooth appointment processes and communication.
- Verified insurance information for all patients, ensuring accurate coverage details prior to visits.
- Trained new Patient Coordinators on best practices, promoting consistent service quality.
Education
No Degree - Health Administration
Middlesex Community College
Lowell, MA05-2027
High School Diploma -
Lowell High School
Lowell, MA01.2017
Skills
- Insurance eligibility verification
- Bilingual : English and Spanish
- Strong attention to detail
- Credit balances, refunds & adjustments
- HIPAA & OSHA Certified
- Accounts Receivable
- Handling credit balances and adjustments
- Insurance billing
- Document preparation
- Ability to explain billing issues
- Managing outstanding claims & follow-up
- Payment posting & reconciliation
- Claim Submissions
- Claim corrections & Resubmissions
- Denials/Appeals
Languages
Spanish
Native or Bilingual
Timeline
Dental Office Receptionist
North Street Periodontics
04.2025 - Current
INSURANCE COORDINATOR
LOWELL DENTAL ARTS
10.2018 - Current
PATIENT COORDINATOR
SMILEY DENTAL
03.2017 - 08.2018
No Degree - Health Administration
Middlesex Community College
High School Diploma -
Lowell High School