Manuela G Jani

• Taking the lead on daily cashiering responsibilities, including processing all payment types: Lockbox, paper checks,

wires (including international Flywire payments), outside scholarships, 529s, private loans, collection payments

• Processing Returned funds & monitoring bank returns (ex: insufficient funds)

• Collaborating with Accounting team to reconcile accounts and resolve variances,

• Processing incoming mail and preparing FedEx pickup for Lockbox payment processing

• Researching missing payments ,working with Customer Service, other SFS staff, VPF, and outside agencies, providing customer service support

• Processing TL11A forms (Canadian tax forms)
• Processing RFP-s - retuning overages that

• Responding to Operations related questions via Helpscout emailing system

• Running daily Operations processes (end of day refunds, refund rejects, Lincoln Lab payments etc)

• Processing collection check deposits, monitoring OnPlanU students on a weekly basis and adjusting the accounts as needed

• Assisting Collections manager in maintaining leave of absence reports and updating the tech cash report doing necessary-

communications or entries on Banner

• Utilizing social media to proactively promote my paintings while engaging with potential clients or collaborators regularly.
• IG @manuelajani

• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.

• Engage with customers to develop a positive customer experience; strive to make each customer interaction the best

experience

• Develop new and existing customers by understanding their financial needs, providing products and solutions to help

them spend and save, and guiding/ recommending the right products so the customers get most of the benefits

•. Go above and beyond for customers to strengthen and retain long term relationships with the company

• Grow new business and drive referrals to outside partners to support the broader financial needs of customers

• Open new accounts and assist with teller transactions when needed

• Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
• Responsible for coaching the teller team into offering a five-star experience for every bank customer.
• Responsible for processing all branch operational duties, giving the accessible keys to new hires, registering new

employees in the binder, maintaining the “emergency” binders, monthly, as they are required from auditors.

• Attending phone calls and resolving any customer issue either via phone, or through appointment scheduling
• Responsible for helping teller team into processing accurately transactions and responding questions or concerns they might have.

• Responsible for all over-the-platform transactions as well as for setting up appointments for the bankers

• Responsible for handling large amounts of cash (paper bills and coins) in daily basis, as well as monitoring the bank’s vaults and ordering and shipping cash as needed on a weekly basis.
• Responsible for monitoring the ATM and performing the necessary steps if customer’s cards get stuck in the machine
• Responsible for maintaining additional vaults containing valuable items such as medallion stamp, money or-

ders, official checks, travelers’ checks.

• Attended customers and made sure they were completely satisfied with the service
• Attended phone calls and resolved any customer issue either via phone, or through appointment scheduling with

customer service/branch manager, if the issue is beyond my access.

• Responsible for handling large amount of money in a daily basis
• Performed different money operations; assured every single transaction is done correctly.

• Responsible for the foreign currency as well as preparing and faxing the report to the money room.

• Responsible for logging the stuck ATM machine cards, in the book, under dual control, and storing them until the

permitted branch date.

• Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
• Used positive reinforcement, repetition, and review to help students master challenging material.
• Explained math concepts in caring and encouraging environment to help kids thrive and learn.
• Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
• Created and shared math resources and materials to boost student comprehension.
• Monitored student progress and provided timely feedback on performance reports to assist with goal-setting.

• Assisted the Operations Manager in the store, helped in every task assigned in assuring that the performance of the

store is always at the best.

• Responsible for the cash room; balanced the safe daily

• Ran the R&D report, daily, as well as Over and Short, by checking all the counting sheets for all store registers, investigating, resolving or escalating the issues when necessary to the store manager or operational manager.
• Monitored Time Attendance and Meal Exceptions daily, and made adjustments as required.
• Scheduled interviews and orientations for the new hires. Helped the HR Lead in the orientation and training process

of the new hires as well as trained new office hires.