Manuela Gomes
Brockton
Summary
Elevated to Assistant Manager at Market Basket, showcasing robust customer service and team leadership. Achieved notable improvement in service quality by training new employees and managing a dynamic team. Excelled in money handling and problem-solving, significantly enhancing operational efficiency. Demonstrated exceptional ability in employee scheduling and motivation, contributing to a positive work environment.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Market Basket
03.2019 - Current
I started as a cashier now I'm Assistant Manager. I'm responsible for
Supervised a team of cashiers,bagger.
Helping the customer to make sure their are getting good service.
Trained new employees.
Managed cash handling.
Answering phone calls.
Maintained clean and organized checkout area.
Send the employees to their break or lunch
Mainten
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Employee scheduling
- Orientation and training
Languages
Portuguese
Elementary
Spanish
Elementary
English
Elementary
Cape verdean creole
Elementary
Timeline
Assistant Manager
Market Basket
03.2019 - Current
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