Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

María Fernanda Rodriguez

Chelsea

Summary

Proven in enhancing customer satisfaction and loyalty at PLS Check Cashing through exceptional service and empathy, I bring a blend of meticulous attention to detail and adaptability. Achieved significant improvements in visitor relations by swiftly resolving concerns, showcasing my commitment to safety and customer needs.

Overview

6
6
years of professional experience

Work History

Costumer Services

Hyde Park Hospitality
07.2023 - 12.2024

Ofreció un servicio al cliente excepcional en Hyde Park Hospitality, fomentando relaciones positivas con los huéspedes y resolviendo las preocupaciones rápidamente para mejorar la satisfacción de los visitantes.

Limpiador De Avión

Prime Flight
03.2023 - 07.2023
  • Cleaned and sanitized bathrooms, and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Costumer Services Representative

PLS Check Cashing
03.2019 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Graduada De Secundaria -

Colegio Bautista
Santo Domingo, República Dominicana

Skills

  • Customer services and information
  • excellent customer service
  • Attention to detail
  • Adaptability
  • Safety compliance
  • Define customer needs

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Costumer Services

Hyde Park Hospitality
07.2023 - 12.2024

Limpiador De Avión

Prime Flight
03.2023 - 07.2023

Costumer Services Representative

PLS Check Cashing
03.2019 - 04.2022

Graduada De Secundaria -

Colegio Bautista
María Fernanda Rodriguez