Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marcele Ferreira

Medford

Summary

Proven track record in enhancing customer satisfaction and streamlining cash management at Joe Pizza, where I led a team to optimize transactions and resolve complaints efficiently. Skilled in cash handling and fostering positive customer relationships, my approach has significantly improved operational efficiency. Expertise in POS systems and staff training underscores my ability to elevate service standards.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Cashier/ Manager Assistant

Joe Pizza
10.2018 - Current
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Coached employees and trained on methods for handling various aspects of sales.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
  • Promoted a safe working environment with thorough adherence to company policies and safety protocols.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Take phone calls and organize online orders.

Pharmacy Technician Trainee

Walgreens
05.2024 - 08.2024
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Fill prescriptions
  • I was being trainee under the supervision of a Pharmacist Manager in order to complete school hours requirement.

Intern

ICF
01.2013 - 12.2013
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Did most of the translation needed Portuguese to English.

Cashier / Manager Assistance

Joe Pizza
01.2005 - 01.2011

Education

Certificate - Pharmacy Technician Trainee

Middlesex Community College

Graduate -

Medford High School
Medford, MA
05.2007

Bachelor - Pharmacy

Universidade Paulista (Unip)
Goiânia- Go/ Brazil

Skills

  • Customer service
  • Cash handling and management
  • Cash register operation
  • Store opening and closing
  • Staff training
  • POS system
  • Employee scheduling
  • Bank deposit preparation

Certification

  • Customer Service Care Certification
  • Pharmacy Technician Trainee

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual

Timeline

Pharmacy Technician Trainee

Walgreens
05.2024 - 08.2024

Cashier/ Manager Assistant

Joe Pizza
10.2018 - Current

Intern

ICF
01.2013 - 12.2013

Cashier / Manager Assistance

Joe Pizza
01.2005 - 01.2011

Certificate - Pharmacy Technician Trainee

Middlesex Community College

Graduate -

Medford High School

Bachelor - Pharmacy

Universidade Paulista (Unip)

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Marcele Ferreira