Marcia Gamache

During my time with Joann Fabrics, I have worked at various positions from cashier to store manager. Among responsibilities & experience during my employment were as follows.

• Exceptional Customer service. Using our model for customer service with a personal approach, I put customer service & satisfaction first and foremost. As team leader, I lead by example for our team members, ensuring every customer was satisfied to the best of our ability.
• Striving to meet sales & company KPI goals
• Hiring, training, and coaching a team of over 12 team members on their roles and responsibilities.
• Managed scheduling & payroll within company standards and state law
• Maintained monthly audit standards
• Inventory; Implementing best practices to ensure stock is transferred to the sales floor in a timely manner. As well as receiving, transfers, exception counts, empty peg integrity, overstock, damages & recovery.
• Merchandising & Marketing; signing, Sale sets, planograms, price changes, seasonal flow and utilizing flex space
• Developed a weekly workflow routine
• Communicate with team using verbal and written communication with the use of a daily store outline & MOD notebook.
• Buy online, pick up in store process & audit
• Daily deposits, change orders and back-office organization and paperwork

• Boarded horses, Training services, Horseback riding instructor
• Developed and ran Belchertown Recreation Departments Horseback riding program
• Some skills at operating skid steer/ bobcat & various tractors as well as pulling livestock, hay & garden trailers