Marciya Smith
Dedham
Summary
Dedicated Customer Service professional with over 4 years of experience in customer service and administrative work.
Customer service professional prepared for meaningful contributions in dynamic environment. Proven ability to handle customer inquiries and concerns with tact and efficiency. Collaborative team player who prioritizes achieving results and adapting to changing situations. Skilled in conflict resolution and active listening.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Wingstop
03.2023 - 02.2025
- Worked front counter, take-out, and other areas of the restaurant.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Took orders, prepared meals, and collected payments.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Administrative Assistant
UMass Boston
12.2020 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Cashier
Chipotle
09.2018 - 09.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
High School Diploma - N/A
Muriel S. Snowden International School
Boston, MA06.2022
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Guest services
- POS system operation
- Team collaboration
- Cash handling and management
- Time management
- Appointment scheduling
Timeline
Customer Service Cashier
Wingstop
03.2023 - 02.2025
Administrative Assistant
UMass Boston
12.2020 - 02.2023
Customer Service Cashier
Chipotle
09.2018 - 09.2020
High School Diploma - N/A
Muriel S. Snowden International School
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