Marckenley Muscadin
Medford
Summary
Dynamic Sales Associate with proven expertise in customer service and problem-solving from a successful tenure at Delimart. Excelled in teamwork, enhancing store performance, and driving repeat business through exceptional people skills and efficient money handling. Trained new staff, ensuring seamless integration and maintaining optimal stock levels to meet customer needs.
Overview
3
3
years of professional experience
Work History
Sales Associate
Delimart
03.2021 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Certificate in Computers - Computer Information Systems
College Le Reformateur
Delma 19, Haiti09-2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Money handling
- Store opening and closing
- Customer needs assessment
Languages
Haitian Creole
Native or Bilingual
French
Native or Bilingual
English
Limited Working
Timeline
Sales Associate
Delimart
03.2021 - 06.2024
Certificate in Computers - Computer Information Systems
College Le Reformateur
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