Marcus Roddy
Medford
Summary
Dynamic and results-driven Leasing and Resident Services Professional with proven success managing dual-site operations, driving lease renewals, and creating engaging resident experiences. Adept in legal coordination, CRM systems, team development, and marketing strategy. Known for maintaining 95%+ occupancy, solving complex resident issues, and implementing cutting-edge virtual leasing tools.
Innovative and dedicated Resident Services Manager known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, community program development, and operational management. Excel in communication, empathy, and leadership, ensuring resident satisfaction and team cohesion in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Dual-Site Resident Services Manager II
Windsor Communities
01.2025 - Current
- Maintained occupancy above 95% by generating renewals and negotiating rates
- Issued Notices to Quit for residents with balances over 7 days past due
- Processed check payments using Yardi Check Scan; applied monthly security deposit interest
- Hosted monthly resident events within budget; designed custom Canva event calendars
- Collaborated with local businesses to secure giveaways and drive engagement
- Resolved escalated issues including lease violations, noise complaints, and lease breaks
- Posted charges for rentable items and processed lease transfers with appropriate fees
- Trained leasing consultants in advanced sales techniques and lead follow-up
- Partnered with concierge teams to elevate service delivery
- Piloted Meta Glasses for high-quality virtual tours, increasing prospect engagement
- Consistently drove new 5-star reviews through events and outstanding service
Leasing Consultant (Lease-Up Property)
Greystar – Anthem Everett
Everett
03.2024 - 01.2025
- Launched new community with Realync video tours and targeted digital marketing
- Conducted daily property walk-throughs and personalized leasing tours
- Boosted Google reputation with consistent 5-star resident feedback
- Executed local business outreach and curated themed events and welcome gifts
- Ensured flawless unit readiness for tours and new move-ins
- Certified Dale Carnage sales training
Leasing Consultant / Assistant Community Manager
Fairfield Residential Company LLC
Chelsea
01.2022 - 01.2024
- Signed 123 leases totaling $4.38M+ in gross rent
- Oversaw payment systems, renewals, inspections, and service requests
- Maintained compliance with state/local housing regulations
- Supported daily operations with exceptional service and record-keeping
- Collaborated on renovation projects, assisting with the installation of new flooring and appliances to enhance unit appeal.
- Boosted community reputation by increasing Google review ratings from 3.6 to 4.1.
Leasing Consultant
The Amelia Apartments
Quincy
08.2021 - 12.2021
- Managed 4–8 tours weekly and closed 6–8 new leases monthly
- Promoted the property via Instagram and community events
- Prepared welcome packets, work orders, and access credentials
- Conducted unit inspections and managed resident move-ins/outs
Education
Business and Management Studies -
Bunker Hill Community College
Boston, MASkills
- Leasing & Property Management
- Dual-Site Operations & Leadership
- Lease Renewals & Rate Negotiation
- Yardi (Check Scan, voyager, Crm)
- Funnel
- Happy Co
- Realyc
- Entrata
- Security Deposit Interest Management
- J turner
- Happy co
- Legal Coordination (Notice to Quit, Violations)
- Bulletin board
- Canva Event Calendars & Outreach Marketing
- Resident Experience & Event Planning
- Virtual Tour Technology (Meta Glasses)
- Sales Coaching & Consultant Training
- 5-Star Review Generation & Service Excellence
Timeline
Dual-Site Resident Services Manager II
Windsor Communities
01.2025 - Current
Leasing Consultant (Lease-Up Property)
Greystar – Anthem Everett
03.2024 - 01.2025
Leasing Consultant / Assistant Community Manager
Fairfield Residential Company LLC
01.2022 - 01.2024
Leasing Consultant
The Amelia Apartments
08.2021 - 12.2021
Business and Management Studies -
Bunker Hill Community College