Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maressa De Oliveira

Woburn,MA

Summary

Proven leader and effective problem-solver with extensive experience at Miniso, adept at maintaining customer satisfaction and streamlining operations for efficiency. Skilled in cash handling and shift leadership, demonstrated through successful training of new employees and resolving customer issues, enhancing store productivity and loyalty.

Overview

1
1
year of professional experience

Work History

Shift Leader

Miniso
03.2024 - Current
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Handles pressure swiftly and calmly.

Sales Associate

Kohl's
08.2023 - 03.2024
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Help customers open up a loyalty card.

Education

Data Analysis

North Shore Community College
Danvers, MA
05-2027

High School Diploma -

Woburn Memorial High School
Woburn, Massachusetts
06-2023

Skills

  • Cash handling
  • Problem-solving
  • Shift leadership
  • Organization

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Leader

Miniso
03.2024 - Current

Sales Associate

Kohl's
08.2023 - 03.2024

Data Analysis

North Shore Community College

High School Diploma -

Woburn Memorial High School

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Maressa De Oliveira