Margaret Franz

• Welcome customers and help determine their needs and find a product they love.
• Provide exceptional guest experiences through personalized recommendations, engaging interactions, and prompt service.
• Work effectively in fast-paced environments.
• Keep work stations clean, neat and organized to promote safety, productivity and team success.
• Rotate through various stations throughout the day to aid in daily needs.

- Greet guests and check IDs during busier days, clean tables and perform dishwashing duties, pack to-go orders, assist customers on the golf course, taking and handing out pizza orders, assist with sales in retail and pour the perfect beer or cocktail for each guest.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cleaned counters, machines, utensils and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Used and understood POS system to take customer orders.

• Kept work area tidy and sanitary, promptly addressing spills and other messes.
• Operated cash register, taking payments and issuing customer receipts.
• Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
• Maintained cleanliness and organization in establishment.
• Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
• Monitored amounts of each ice cream flavor and replaced when depleted.
• Carried out cash transactions quickly and thoughtfully.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Used POS system to enter orders, process payments and issue receipts.

• Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
• Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
• Assisted customers in entering and exiting rides, providing balance support and general directions.
• Operated rides and attractions according to written guidelines to reduce injuries.