Margaret Godfrey
Quincy
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
CVS/Pharmacy Technician
CVS Pharmacy
Hyde Park
11.2016 - 06.2025
- Managed filing of prescriptions, both electronically and manually.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Collaborated with pharmacists to deliver exceptional customer service and streamline pharmacy operations.
Receptionist Assistant
Dane Shulman Associates
Mattapan
05.2016 - 09.2016
- Processed customer payments in accordance with company policy.
- Scanned documents into electronic files for storage purposes.
- Provided administrative support to the receptionist.
- Directed phone inquiries to appropriate departments.
- Managed document filing processes, contributing to a well-structured and accessible record system.
Cashier
Americas Food Basket
Mattapan
10.2015 - 04.2016
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Processed customer transactions efficiently, ensuring accuracy and maintaining a positive shopping experience.
Shift Manager
The Brewster company
Mattapan
05.2005 - 09.2015
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured compliance with health and safety regulations.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Managed shift schedules and staff assignments to optimize operational efficiency.
- Executed daily bank deposits, ensuring accuracy and compliance with financial procedures.
- Guided employees through training programs to improve performance.
Education
High School Diploma -
Charlestown High School
Boston, MA06-1981
Skills
- Prescription management
- Medication dispensing
- Customer service
- Electronic filing
- Inventory management
- Communication skills
- Attention to detail
- Training development
- Operational efficiency
- Supervision and leadership
- Basic math
- Good Telephone Etiquette
- Leadership
- Communication
- Interpersonal communication
- Organization and time management
- Dependable and responsible
- Organizational skills
- Teamwork and collaboration
- Task prioritization
References
- Taisha Martinez-857-701-2265
- Ja’net Ansley 857-249-9173
- Deanna Thomas 617-905-6277
Timeline
CVS/Pharmacy Technician
CVS Pharmacy
11.2016 - 06.2025
Receptionist Assistant
Dane Shulman Associates
05.2016 - 09.2016
Cashier
Americas Food Basket
10.2015 - 04.2016
Shift Manager
The Brewster company
05.2005 - 09.2015
High School Diploma -
Charlestown High School