Margaret Gorman
Dorchester
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Admitting Officer
Brigham and Women Hospital
Boston
09.2024 - Current
- Welcomed patients to facility and assisted with registration sign-in process.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Scanned documents and insurance cards to include in patient charts.
- Provided guidance and support to visitors throughout the registration process.
Childcare Provider
Self-employeed
09.2021 - Current
- Builds strong relationships with parents through effective communication about their child's progress and needs.
- Develops age-appropriate activities and crafts to engage children.
- Establishes and follows stable routine for children to meet emotional and developmental needs.
- Maintains cleanliness of childcare spaces by performing regular housekeeping tasks such as laundry, dishes, and sanitizing toys.
- Assists with toileting, dressing and hygiene to meet child's personal needs.
- Served as a positive role model for children in my care by exhibiting patience, kindness, and a strong work ethic on a daily basis.
Nanny
Katie Fillipon
09.2020 - 02.2024
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Managed children's schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
Senior Access Facilitator
Brigham And Women's
04.2018 - 09.2020
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
- Collaborated with multidisciplinary team members to ensure seamless coordination of all aspects of patient care from admission to discharge.
Shift Manager
Starbucks
04.2015 - 04.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Barista
Starbucks
10.2013 - 04.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Arts - Political Science
University of Massachusetts - Boston
Boston, MA08.2016
Skills
- Patience and Empathy
- Reliability
- Detail Oriented
- Dependability
- Strong Organization
- Computer Literacy
Timeline
Admitting Officer
Brigham and Women Hospital
09.2024 - Current
Childcare Provider
Self-employeed
09.2021 - Current
Nanny
Katie Fillipon
09.2020 - 02.2024
Senior Access Facilitator
Brigham And Women's
04.2018 - 09.2020
Shift Manager
Starbucks
04.2015 - 04.2018
Barista
Starbucks
10.2013 - 04.2015
Bachelor of Arts - Political Science
University of Massachusetts - Boston
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