Margaret Mallett
Braintree
Summary
Dynamic sales leader with proven expertise in customer service and communication, honed at Google Store and other leading retailers. Excelled in sales negotiations and cash handling, boosting customer satisfaction and operational efficiency. Skilled in team leadership and problem-solving, consistently achieving and surpassing sales targets.
Overview
8
8
years of professional experience
Work History
Sales Associate
Google Store
Boston
02.2024 - Current
- Provide tailored product recommendations by assessing customer needs
- Handle transactions efficiently while delivering high-quality customer service
- Maintain up-to-date knowledge of cutting-edge technology, including smartphones and smart home devices
- Ensure inventory accuracy and store organization for optimal customer experience
Sales Associate & Store Supervisor
SAS Shoe Store
Brookline
06.2022 - 02.2024
- Managed all financial operations, including daily cash handling, bank deposits, and transaction reconciliations
- Oversaw inventory management, ensuring well-organized stock and an appealing sales floor
- Delivered personalized customer service, addressing inquiries and resolving issues efficiently
- Maintained store cleanliness and compliance with COVID-19 health guidelines
Front End Supervisor & Sales Associate
Ocean State Job Lot
Quincy
07.2020 - 06.2022
- Supervised cashier operations, ensuring smooth workflow and excellent customer service
- Assisted customers with purchases, refunds, and product inquiries to enhance their shopping experience
- Managed inventory control, including unloading freight and stocking shelves
- Processed and fulfilled online orders for in-store pickup
- Provided phone-based customer assistance for inquiries and order issues
Barista & Essential Employee
Marylou's Coffee
Quincy
07.2017 - 07.2020
- Crafted a wide variety of beverages quickly and accurately in a fast-paced environment
- Delivered exceptional customer service, ensuring a friendly and welcoming atmosphere
- Managed register operations, handling cash and card transactions efficiently
- Maintained store cleanliness and adhered to strict COVID-19 sanitation protocols
- Trained and mentored new employees, ensuring high performance and consistency
Education
Master of Arts - International Relations
University of Massachusetts
Boston, MA06-2026
Bachelor of Arts - Political Science
University of Massachusetts
Boston, MA07-2024
Study Abroad - Political Science
Sophia University
Tokyo, Japan04.2023
Skills
- Sales and Negotiations
- Time management
- Data Analysis and Research
- Public speaking
- Customer Service and Communication
- Teamwork and Leadership
- Critical Thinking and Problem Solving
- Social Media and Marketing
- Cash handling and register operations
- Social Media Marketing
- Proficient in various operating systems
Timeline
Sales Associate
Google Store
02.2024 - Current
Sales Associate & Store Supervisor
SAS Shoe Store
06.2022 - 02.2024
Front End Supervisor & Sales Associate
Ocean State Job Lot
07.2020 - 06.2022
Barista & Essential Employee
Marylou's Coffee
07.2017 - 07.2020
Master of Arts - International Relations
University of Massachusetts
Bachelor of Arts - Political Science
University of Massachusetts
Study Abroad - Political Science
Sophia University
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