Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Nantale

Woburn,MA

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

6
6
years of professional experience

Work History

Patient Coordinator

Mass General Hospital
01.2021 - 12.2023
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Worked with patients to schedule tests and procedures.
  • Engaged with patients to provide critical information.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Expedited prescription refills for patients by relaying requests from providers to pharmacies swiftly and accurately.
  • Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.

Case Manager Aide

Cooperative For Human Services
05.2018 - 07.2021
  • Conducted regular check-ins with clients to monitor progress, adjust care plans as needed, and provide ongoing support throughout the case management process.
  • Developed and implemented strategies to enhance quality of social services.
  • Provided support to social service clients in navigating available resources.
  • Maintained up-to-date and accurate contacts and progress note records.

Case Manager

Riverside Community Care
01.2018 - 03.2020
  • Advocated for social and community service programs to increase awareness and funding.
  • Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
  • Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Participated in community events to promote services and engage with public.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

Education

Bachelor of Arts - Information Technology

Makerere
Kampala, Uganda

Skills

  • Case analysis
  • First Aid CPR AED
  • Educational Programs
  • Motivational Interviewing
  • Workflow Management
  • Resident support
  • Patient Relations

Timeline

Patient Coordinator

Mass General Hospital
01.2021 - 12.2023

Case Manager Aide

Cooperative For Human Services
05.2018 - 07.2021

Case Manager

Riverside Community Care
01.2018 - 03.2020

Bachelor of Arts - Information Technology

Makerere

Similar Profiles

CREATE PROFILE
Margaret Nantale