Maria Alvarez
Worcester
Summary
An energetic and multilingual professional with extensive experience in customer service, conflict resolution, and operational efficiency. Exceptional at creating positive client experiences, upholding safety protocols, and collaborating with teams. Fluent in English and Spanish, with a strong background in legal assistance and client relations. As a Public Notary, possesses excellent communication and organizational skills for excelling in any role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
JetBlue Airlines
07.2021 - Current
- Ensured compliance with aircraft and passenger safety regulations and policies.
- Provided exceptional customer service, assisting passengers with baggage storage and inquiries.
- Delivered onboard announcements and demonstrated safety procedures.
- Coordinated with the flight deck and cabin crew to maintain smooth operations.
- Maintained an outstanding punctuality and attendance record.
Client Care Coordinator
Elara Caring
01.2020 - 06.2021
- Developed and improved policies and procedures for resident assessments and care.
- Managed complex cases by coordinating special assessments and care plans.
- Provided referrals to community partners and treatment providers.
- Recruited, interviewed, and hired staff, contributing to a skilled and efficient team.
Customer Satisfaction Specialist
Regional Home Care
02.2017 - 12.2019
- Assisted customers and field staff with service-related inquiries and issues.
- Maintained extensive product knowledge to enhance customer support.
- Processed orders, handled service requests, and resolved customer concerns efficiently.
- Worked closely with the sales team to optimize inventory management and order accuracy.
Legal Assistant and Notary Public
Law Office of Thomas A. Gibbons
09.2015 - 01.2017
- Conducted legal research and assisted in preparing for trials.
- Managed confidential client records with discretion and accuracy.
- Drafted and proofread legal documents, ensuring precision in language and formatting.
- Scheduled and monitored legal deadlines, ensuring timely court filings.
- Assisted bilingual clients by conducting Spanish-English intake interviews.
Education
Associate of Science -
Mount Wachusett Community College
Gardner, MAHigh School Diploma -
Leominster High School
Leominster, MA01.2015
Skills
- Relationship Management
- Airline Operations
- Crisis Management
- Conflict Resolution
- Emergency Response
- Team Leadership
- Customer service
- Bilingual
- Fast learner
Certification
Notary public
Timeline
Flight Attendant
JetBlue Airlines
07.2021 - Current
Client Care Coordinator
Elara Caring
01.2020 - 06.2021
Customer Satisfaction Specialist
Regional Home Care
02.2017 - 12.2019
Legal Assistant and Notary Public
Law Office of Thomas A. Gibbons
09.2015 - 01.2017
Associate of Science -
Mount Wachusett Community College
High School Diploma -
Leominster High School
Similar Profiles
Kelli-Ann BonomoKelli-Ann Bonomo
Flight Attendant at JetBlue AirlinesFlight Attendant at JetBlue Airlines
AMANDA BRITOAMANDA BRITO
Reservations Crew Bilingual PT at JetBlue AirlinesReservations Crew Bilingual PT at JetBlue Airlines
Selena RoartySelena Roarty
Flight Attendant at JetBlue AirlinesFlight Attendant at JetBlue Airlines